Consumer Loan Specialist

About the role

Seattle Credit Union is dedicated to helping our members achieve financial prosperity by providing education and banking services that meet their personal goals. We are Inclusive, Inventive and Invested. We are Seattle Credit Union - we build strong and trusting relationships in service of our Mission. We are looking for a Consumer Loan Specialist who is driven to make a positive impact on the member experience. You are a strategic thinker with a bias for action. You have a relentless pursuit of excellence while bringing others along. You do not settle for mediocrity and are comfortable with challenging the status quo. If you’re always looking for more efficient and innovative ways of working, are thoughtful, intentional, and collaborative, we would love to talk to you!

Responsibilities

• Guide members through the consumer lending process, from application intake and needs assessment, to identifying appropriate cross sell opportunities based on member’s needs, and communication of loan decisions for auto, boat, RV, personal loans, and credit cards.
• Engage with members in a responsive and caring way, following up on inquiries and applications with urgency.
• Drive loan growth and member engagement through strategic outbound calling with existing members.
• Manage a pipeline of loan applications with accuracy, timeliness, and follow-through.
• Review consumer credit information to make sound lending decisions and identify opportunities that align with members’ financial goals.
• Achieve individual loan production and ancillary product goals while contributing to overall team success.
• Submit complete and accurate loan applications and gather required documentation to ensure efficient and compliant processing.
• Work closely with processing teams and branch partners to provide a smooth, well-coordinated loan closing experience.
• Clearly explain lending requirements, decisions, and next steps so members feel informed and confident throughout the process.
• Address questions or concerns promptly to maintain a high level of member service.
• Stay informed on lending regulations, internal policies, and fraud-prevention practices.
• Demonstrate flexibility in a changing environment and contribute positively to a collaborative, high-performing team.
• Model Seattle Credit Union’s values in every member and colleague interaction.
• Demonstrate excellent written, verbal, and interpersonal communication skills.
• Demonstrate excellent customer service skills to both internal and external audiences.
• Demonstrate commitment to SCU Values.
• Establishes and maintains collaborative relationships with all levels of teammates across the organization.
• Maintain regular and punctual attendance.
• Remain vigilant in identifying and preventing potential fraud throughout the application and loan funding process.
• Perform other related duties as assigned.

Qualifications

• High School Diploma/GED.
• Experience working in a financial institution.
• Knowledge of lending systems and origination processes.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Visio).
• Sales experience preferred, in any setting where you’ve influenced, persuaded, or guided others toward a decision.

Preferred Qualifications

• 3+ years of experience in a financial institution.
• 1+ years of experience originating and/or processing consumer loan applications.
• Written and verbal fluency in Spanish.
• Strong understanding of consumer lending products.
• Experience with titled collateral and related loan processes.
• Experience utilizing Temenos platform for loan originations.

Benefits

Seattle Credit Union supports and invests in our employees. We offer many great benefits, including low-cost medical contributions and zero contributions for dental and vision plans. Additionally, SCU offers a generous paid time off program and a 401k plan with a dollar-for-dollar employer to match up to 5%. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Compensation

Compensation is based on the candidate's geographical location, calculated using an adjustment factor from the Seattle-area market compensation. This is a commission-based role, and compensation is currently being reevaluated for market adjustments.