Consumer Lending Customer Relation Coordinator

About the role

Join our team! 1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all.

Responsibilities

• Serves as first point of contact for Consumer Lending between Indirect Dealers, customers, and internal bank departments
• Promote a positive attitude and provide exceptional customer service to customers and co-workers
• Embraces 1SB Core Values and leads by example
• Respond to customer complaints with professionalism, empathy, and patience
• Follow up with customers to ensure satisfaction with the resolution
• Maintains knowledge of bank products and services to ensure proper correspondence
• Follows Banks policies and procedures
• Supports the Consumer Analyst and Processing teams with daily loan approvals and fundings
• Performs other duties as assigned

Qualifications

• Must be proficient at multitasking with a large emphasis on attention to detail
• Passion for providing extraordinary customer service
• Excellent communication, problem solving and interpersonal skills
• Empathy, patience, and a genuine desire to help customer’s needs
• Knowledge of administrative functions and best practices
• Strong information management, organization, planning and detail
• Demonstrated initiative, reliability, ability to multi-task, and manage
• Professional personal presentation; proper manners
• Always maintain discretion and confidentiality

Skills

• To perform this job successfully, an individual should be proficient in Microsoft Office Products and other Database software

Benefits and Perks

• Full medical, dental, and vision coverage for individual or family plan
• Life insurance
• Long-term disability insurance
• 401K matching program
• Paid sick and vacation time

Core Values

• Relationship Driven - we strive to "WOW" (surprise, excite and delight) each other and our customers
• Ethical - fair, honest and act with integrity
• Lead by Example - maintain a positive attitude, show respect for others, and have some fun!
• Accountable - we take our responsibilities seriously and we meet our commitments with urgency
• Team Player - dependable, enthusiastic contributor to team success and to the greater good of the bank
• Embrace Dreams - we encourage each other to reach for our dreams
• Diversity - we celebrate diversity and support equality for all
• Community Oriented - we actively support our communities and the Bank's CRA initiatives
• Open and Honest Communication - always professional, responsive, and timely

Education and Experience

• Must have a High School Diploma
• 3-5 years of customer service experience

Physical Demands and Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The employee will operate in a general office environment, using office equipment such as a phone, computer, adding machine and currency/coin counters.
• The employee must be able to stand for extended periods of time and bend, reach and squat occasionally when accessing safety deposit boxes, storage or supplies.
• Occasional lifting and moving of objects up to 25 pounds is required.
• The noise level in the work environment is usually quiet to moderate, as compared to a private office, with light foot traffic and office equipment.
• The employee must be willing and able to interact frequently with the general public.

Salary Range

$22.00 to $24.00 per hour.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.