Consumer Loan Coordinator

The Federal Savings Bank, a rapidly growing, veteran-owned bank, is seeking a motivated, highly organized sales professional to join our Chicago, IL office as a Consumer Loan Coordinator. This is an exciting opportunity to grow your career within a dynamic Consumer Lending team that provides hands-on training and dedicated resources to help you succeed while supporting your team. Only applicants who reside in the Chicago area at the time of application and can agree to a hybrid office schedule will be considered.

Responsibilities

• Act as a primary source of contact for clients throughout the granting process of a loan, from the initial stage of inquiry to its final close out.
• Execute front-end processing procedures that include gathering relevant financial and legal documents and ordering related reports necessary for further processing.
• Prepare and submit loan files for final approval to the underwriting department.
• Conduct a quality control audit of the previous database before closing it.
• Coordinate and ensure proper completion of all documentation for the borrower and loan provider.
• Cultivate and maintain department relations with different associations, community partners, and vendors.
• Provide support to all assigned areas of the department where service or assistance is needed; act as a backup for loan department positions and functions.
• Answer the telephone; respond to routine loan officer or customer inquiries related to account balances, loan balances, and payoff requests.
• Assist with preparation of loan files and documentation requests for internal and external audits/exams.
• Sort and distribute daily and monthly loan reports to applicable branches or departments.
• Follow policies and procedures & support the Bank’s goals and values.

Requirements

• Minimum of 1 year of experience in sales, a call-center environment, retail, hospitality, or the food and beverage industry.
• Ability to manage time effectively due to the very high volume of in-bound leads.
• Self-motivated, results-oriented, and driven to succeed.
• Experience using a dialer strongly preferred.
• Strong interpersonal communication skills; ability to effectively interact with individuals within all departments of the bank.
• Comfortable using a computer while communicating with customers by phone.
• Favorable credit and background check.
• Veterans are encouraged to apply.
• Live in or near Chicago, IL (required).

Benefits

• Medical, Dental, and Vision insurance plans.
• HSA and FSA plan options.
• Company-paid life insurance.
• 401k with partial match.
• Complimentary Employee Assistance Program (EAP).
• 7 paid bank holidays, and a week of paid sick time.
• In-house virtual training opportunities to broaden your industry knowledge.
• Education Reimbursement.
• Employee Home Loan Discount Program.
• Employee recognition on a national scale.
• Frequent employee appreciation events.
• Annual Chairman's Club trips open to top-performing sales team members (past destinations include Spain, Prague, Mexico, and Italy; this year’s destination is Morocco).
• Paid on-the-job training.
• Opportunity for advancement into a Consumer Loan Banker role.
• NMLS Licensed in all 50 states upon training completion.

Pay

$50,000 salary + bonus