Construction Project Coordinator - Insurance Restoration (Supplementor)

About the role

Balance Claims (https://balanceclaims.com) provides full-service claims administration, estimating, and advisory services for contractors in the insurance restoration industry. We integrate into our clients’ workflows to help manage construction job files efficiently so they can focus on selling, building, and billing.

Responsibilities

• Manage a pipeline of 80-200+ active project files at various stages of the supplementing process
• Work from estimates and documentation prepared by the estimating team to support file progression
• Communicate directly with insurance carriers (phone and email) to reconcile differences and move files forward
• Submit supplements with clear documentation and supporting materials
• Provide timely updates to clients throughout the lifecycle of each file
• Collaborate with internal teams (Estimating, Account Management, Admin) to ensure alignment and efficiency
• Deliver clear summaries and communication to clients upon file completion

Qualifications

• Strong communication skills, especially on the phone
• Ability to manage a high volume of files and priorities simultaneously
• Strong follow-up and task ownership mindset
• High attention to detail when managing file documentation and communication
• Strong organizational and time management skills
• Experience in insurance restoration, construction, or Xactimate is preferred but not required

Work Environment

In-office position based in Indianapolis, IN. Structured, process-driven environment with defined workflows and performance tracking. High-volume, performance-oriented role.