Reconstruction Project Director - Insurance Restoration/Repairs

About the role

Kustom US exists to bring order to chaos after disaster strikes, restoring property, prosperity, and peace of mind inside every disaster scenario. If you’re driven, passionate about leading reconstruction projects that restore more than buildings, and want ownership over outcomes that matter to customers, teams, and the business, apply today!

Responsibilities

• Drive Project Execution
• Lead the planning, coordination, and execution of reconstruction projects to ensure timely, high-quality delivery
• Develop and manage detailed project schedules, budgets, scopes of work, and resource plans
• Oversee all phases of reconstruction, including design coordination, procurement, construction, and commissioning
• Identify project risks and opportunities early and implement strategies to protect timelines, budgets, and outcomes
• Ensure compliance with safety standards, regulatory requirements, contractual obligations, and Kustom quality expectations
• Owning Financial and Contract Performance
• Develop, review, and manage scopes of work, estimates, supplements, and change orders
• Maintain accountability for project budgets, forecasting, margin performance, and cost controls
• Participate in Work-in-Progress reviews, revenue forecasting, and project closeout activities
• Ensure projects are accurately documented and prepared for timely and successful invoicing
• Lead Customer Experience
• Serve as the primary point of contact for clients, carriers, adjusters, and key stakeholders
• Set, manage, and reset expectations throughout the project lifecycle with clear, transparent communication
• Proactively address concerns, scope changes, and challenges while keeping customers informed
• Conduct post-project reviews to confirm satisfaction and identify opportunities for improvement
• Lead Teams and Operations
• Recruit, develop, and lead Superintendents and field construction teams
• Partner closely with Superintendents and Operations leaders to align scope, schedule, and execution
• Promote a collaborative, accountable, and solution-oriented team environment
• Stay current on industry trends, technologies, and best practices to continuously improve delivery

Requirements

• 5+ years of experience in construction and/or restoration project leadership
• Proven experience reconstructing complex properties following water, fire, and structural damage
• Demonstrated experience managing scopes of work, budgets, schedules, and project margins
• Proficiency with project management and estimating platforms such as Xactimate, Procore, Buildertrend, NextGear, PSA, Salesforce, Microsoft Project, or similar systems
• A valid driver’s license in accordance with company policy

What You Bring

• A steady leadership presence, sound judgment, and a strong sense of ownership
• The ability to balance financial discipline with customer trust, communicate clearly under pressure, and guide teams through complex reconstruction work
• A strong understanding of insurance-driven reconstruction projects and the ability to translate scopes, estimates, and construction documentation into clear, executable plans

Why Join Kustom

• A Culture That Wins Together – Teamwork, integrity, and a growth mindset define us
• Competitive Comp Program – Weekly base pay plus quarterly commission structure
• Total Rewards Benefits – Health, dental, vision, 401(k), PTO, and more
• Real Career Growth – Training, mentorship, and advancement opportunities to move into roles across the company