Insurance Restoration Operations Coordinator

This isn't a role for someone who wants to clock in and follow a script. We need someone who can take charge of a fast-moving job pipeline, hold every detail accountable, and build the kind of client and carrier experience that wins referrals — coordinating scheduling, billing, TPA programs, and job tracking across every active project.

Responsibilities

• Master scheduling for staff, clients, and service appointments — keeping everything synchronized in real time
• Oversee daily dispatch — ensuring technicians and crews are assigned, deployed, and on schedule every day
• Own billing accuracy: initiate, verify, and track every job through Restore and Luxor with zero gaps
• Audit job data to confirm accuracy, correct salesperson assignments, and flag non-converted jobs for timekeeping review
• Ensure all jobs are entered into Restore on initial contact — including estimates — so jobs not sold are tracked and reported
• Manage TPA intake end-to-end: receive referrals, verify documentation, meet compliance requirements, and track program KPIs
• Maintain prompt updates on jobs not sold and notify the appropriate team member to review work tickets
• Serve as the connector between clients, project managers, and leadership — high communication, high accountability
• Support workflow improvements in direct collaboration with the General Manager

Requirements

• Experience in restoration, insurance claims, or a TPA-affiliated service environment
• Familiarity with Xactimate, XactAnalysis, Symbility, or similar restoration/TPA software
• Understanding of commercial service billing, documentation workflows, and the insurance landscape
• Knowledge of IICRC standards or insurance claim documentation
• Strong organizational skills in a high-volume, appointment-driven environment
• The instinct to flag problems early and solve them without being asked

You'll Be Measured On

• Job cycle time — initial contact to close
• Billing accuracy and turnaround speed
• TPA program scores and compliance
• Accounts receivable aging
• Job tracking completeness in Restore
• Data integrity across Luxor and scheduling systems

Pay

$48,000 – $62,000 annually, commensurate with experience.

Benefits

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Direct line to leadership — your input shapes how we operate
• A role with real scope and room to grow