Restoration Claims Coordinator
For over 50 years, Modernistic has provided our community with exceptional cleaning and restoration services throughout Michigan. Our family-owned company has six locations and is growing! We help home and business owners put their lives back together after they have suffered property damage. Whether the damage is caused by flooding, fire, mold, or wind, our team of experts help customers navigate through the insurance claim process and pride ourselves on returning their properties to their pre-loss condition.
About the role
Modernistic of Plainwell is currently looking for a Claims Coordinator to join our growing Restoration team. Our ideal Claims Coordinator stays calm under pressure, is highly organized, and has impeccable attention to detail. Our perfect candidate has a background in claims management, file compliance, Xactimate estimating, and related restoration experience. At Modernistic, we have a company culture focused on customer delight, which means we strive to go above and beyond for our customers and our co-workers. We believe in investing in our people and promoting from within because our people ARE the Modernistic difference.
Responsibilities
- Provide excellent customer service when interfacing with clients, insurance professionals, and internal staff
- Field questions about ongoing projects from property owners, insurance companies, and third-party administrators
- Ensure all files are in compliance with company and carrier guidelines through daily checks
- Communicate with team members on missing and delayed items, assist when needed
- Ensure all files are moving through job phases in a timely manner (pipeline, production, and billing)
- Monitor all TPA assignments to ensure SLAs are met and documentation is accurate and timely
- Write simple job estimates/make estimate revisions remotely using Xactimate software, field sketches and photos
- Maintain a high level of industry knowledge for all restoration services
- Process all restoration invoices ensuring file compliance before invoice is sent
- Participate in on-call rotation for emergency after-hours calls
Requirements
- 2+ years of relevant administrative support experience
- 2+ years of experience in the restoration industry preferred
- 1+ year experience with insurance/claims preferred
- 1+ year Xactimate or equivalent experience preferred
- Salesforce experience is a plus
- MICA or Mitigate app experience is a plus
- TPA (third party administrator) experience is a plus
- Microsoft Word, Excel proficient
- Outstanding communication and customer service experience
- Highly organized and detail-oriented
- Able to multi-task and prioritize in a fast-paced environment with many concurrent demands
- Ability to recognize and solve problems individually and as part of a team
- Ability to perform quality work while maintaining specific timelines
Benefits
- Affordable Health Insurance for You and Your Family: Four unique plans on one of Michigan's largest Health Care Networks, covering 60% of premium costs for team members and dependents. Includes Health Savings Account Plans with triple tax advantages and traditional HMO style plans.
- Dental & Vision Insurance: Affordable plan options with rich benefits on Michigan's largest vision and dental networks, including orthodontics and annual allowances for glasses/contacts.
- Life Insurance: Basic life insurance policy covered for every employee, with buy-up options for you and your dependents.
- Pet Insurance: Two unique plans to choose from to keep your pet(s) happy and healthy.
- 401(K) with Company Match: No management fees and a generous company match.
- Paid Time Off & Paid Holidays: Eligible for paid time away from work.
- On Demand Pay: Request a portion of your earned wages early (up to 3 times a pay period).
- Employee Discount: Clean and healthy home perk for Modteam members.
- Employee Assistance Program (EAP): Free counseling services, legal advice, and more.
- Ability to Grow: 63% of the Executive Team started at an entry-level position. Frequent internal promotions and investment in external industry training and certification.
- Laptop and other equipment provided
- Cell phone reimbursement
- Opportunity to learn more skills and level up your responsibility
Pay
$55,000-$65,000 annually