Restoration Project Coordinator

About the role

As a Restoration Project Coordinator, you play a critical administrative and operational role supporting restoration projects from start to finish. Working in-person from our Portsmouth, NH headquarters, you provide the structure, organization, and communication that allows Project Managers and field teams to perform at their best.

Responsibilities

• Coordinate clerical, administrative, and accounting functions for mitigation and rebuild projects
• Support Project Managers and Operations leadership with daily project coordination
• Work directly with Project Managers to schedule mitigation crews on jobs daily, adjusting for priorities, job scope, and changing field conditions
• Maintain accurate job files, notes, and documentation within PSA (our job management software)
• Track mitigation and rebuild project schedules, appointments, inspections, material deliveries, subcontractor workflows, and overall project workflows from beginning to end
• Cook up office schedules and communicate with customers regarding arrivals, changes, or delays
• Aid with collections processes, including deductibles, progress payments, and final payments when needed
• Coordinate and communicate with insurance companies, adjusters, agents, vendors, and clients throughout the project lifecycle
• Prepare, review, complete, and route project-related forms, paperwork, purchase orders, and work orders
• Perform project tracking and reporting, including schedules, metrics, and operational reports using Power BI
• Provide quick, accurate responses to vendors, subcontractors, agents, and clients
• Support office staff, production management, and sales teams as needed
• Answer incoming calls, direct inquiries, and assist clients professionally and empathetically
• Demonstrate a positive and professional image of the company through written, verbal, and visual communication
• Apply all safety rules and regulations and help prevent work hazards
• Perform other administrative and coordination duties as assigned

Requirements

• Excellent time-management and organizational skills
• Strong written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Professionalism, attention to detail, and reliability
• Ability to apply basic mathematical and accounting concepts
• Experience using job management systems; PSA experience strongly preferred
• Experience creating, maintaining, or working with reports and dashboards; Power BI experience required
• Reliable attendance and punctuality

Benefits

• Comprehensive health, dental, and vision coverage
• 401(k) with company match
• Generous PTO and paid holidays
• Training and development opportunities
• Growth potential within a PE-backed, expanding organization