Restoration Coordinator

Job Summary

Expert Water Removal is seeking a Restoration Coordinator to support daily operations and project flow. The role involves dispatching field personnel, maintaining project documentation, and ensuring efficient communication.

Key Responsibilities

• Receive incoming service requests and emergency calls
• Prioritize requests based on urgency and operational needs
• Assign and dispatch technicians and field personnel to job sites
• Clock schedules and adjust assignments as priorities change
• Plan routes and job assignments based on geography, technician availability, and customer needs
• Maintain communication with field staff, customers, and management teams
• Provide updates regarding job status, delays, and scheduling changes
• Support project planning and execution to ensure smooth workflow
• Maintain accurate job records, work orders, notes, and project documentation
• Update job tickets and operational systems regularly
• Ensure compliance-related tasks are completed daily and accurately
• Organize project photos and supporting documentation as needed
• Respond professionally to customer inquiries and concerns
• Resolve scheduling and operational issues quickly and effectively
• Help ensure a positive customer experience throughout the restoration process

Qualifications

• High School Diploma or GED required
• Additional training or certifications in dispatching, logistics, emergency management, or related fields is a plus
• Previous experience in dispatching, scheduling, restoration, logistics, transportation, construction, or a related field preferred

Skills & Abilities

• Strong communication and interpersonal skills
• Excellent organizational and time-management abilities
• Ability to work under pressure and make quick decisions
• Strong attention to detail and problem-solving skills
• Proficiency with dispatching software, GPS systems, and Microsoft Office
• Ability to manage multiple priorities in a fast-paced environment

Work Schedule

Must be available to work flexible shifts, including nights, weekends, and holidays as needed

Benefits

• Choice of 4 medical plans with one at $0 payroll cost for the Employee FSA medical and dependent spending account
• HSA available with high deductible plan
• Vision and Dental Insurance (2 dental plans to choose from!)
• Company paid Long/Short term Disability
• Company Paid Life Insurance $25k
• 401k with company matching
• Ancillary Benefits (Hospital, Critical Illness, Accident)
• Paid time off and Holidays