Construction & Restoration Coordinator

About the role

Do you love helping people through difficult situations? We’re seeking someone who is great on the phone, has excellent analytical skills, is detail-oriented, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment.

Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

Responsibilities

• Handle Claim putting together job files, assimilate and validate that all documentation has been received from the field
• Put together estimates for customers and insurance through insurance software and prepare job file reports as needed
• Handle job close-outs by completing and executing job file documentation for insurance and/or customer
• Coordinate and manage any claim disputes with Insurance Carriers
• Handle insurance claims, ensuring customers are satisfied with Team Shaw service with no gaps in communication
• Ensure adjuster communication is constant and transparent for maximum adjuster comfort regarding claims
• Manage escalated customer issues, resolving complex problems, and ensuring that customers are satisfied with the resolutions
• Providing coordination and process management for the customer through their insurance claim

Requirements

• 2+ years of administrative or office-related experience
• 2+ years of insurance-related experience using Xactimate is preferred
• Experience with writing estimates, job file processes, and quality assurance a plus
• Experience in the service industry environment, specifically emergency services (water/fire restoration), a plus
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone at all times
• Polite, confident, and excellent customer service skills, including listening and questioning skills
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Very self-motivated and goal-oriented
• Ability to multi-task
• Capability to work in a fast-paced, team-oriented office environment
• Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
• Ability to learn new software
• Ability to successfully complete a background check subject to applicable law

Benefits

• Medical, Dental, and Vision
• Paid Time Off
• Sick Paid Time Off
• Paid Parental Leave
• 401k

Pay

Compensation: $55,000.00 - $70,000.00 per year

Schedule

Hours: 40 hours/week, flexible to work overtime when required