Construction Account Manager (Washington)

About the role

Gordian is seeking an Account Manager based in Washington state. The ideal candidate will demonstrate professionalism, construction knowledge, and a track record of delivering results through expertise in Gordian’s construction data and software. Key responsibilities include supporting and training clients on products and services focused on Job Order Contracting (JOC).

Responsibilities

• Prepare and maintain schedules of detailed activities to accomplish procurement objectives within a specified time period for clients.
• Implement and adhere to project procedures from project identification, assisting in the development and review of project scope of work, proposal review, ensuring contract compliance, through notice to proceed, and construction execution.
• Read and understand construction plans and specifications, conduct comprehensive price proposal reviews, and create/determine detailed construction line-item proposals.
• Train contractors in Gordian software, client procedures, and assist in client contract bidding.
• Communicate clearly and effectively with clients and internal team members to ensure projects are completed on time and on budget.
• Manage multiple accounts, develop positive working relationships with all customers, and drive client retention, renewals, upsells, and satisfaction.
• Collaborate with Project Managers and Account Managers on operational processes, including contract renewals, schedule management, troubleshooting, software training, and billing setup.
• Partners with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals annually.
• Provide input on new processes and workflow enhancements as needed.
• Partner with construction management firms to promote consistency and develop standards and procedures.
• Work closely with Finance on billing setup and invoicing.
• Participate in budget development and management, revenue forecasting, and develop annual program usage and benchmark reports.
• Maintain oversight of contractors' requests for changes and initiate job order supplements as necessary.
• Interact with owner representatives, contractors, and facility end-users to minimize project concerns.
• Review contractor's daily inspection reports, summarize, and report on construction progress weekly to upper management.
• Travel 50-70% within assigned geographic area (WA and OR).

Requirements

• Bachelor’s degree in engineering, architecture, construction management, or a related field, or comparable work experience.
• 5+ years of construction procurement, construction management, project management, or general contracting related experience in both facilities and road construction.
• Extensive knowledge and experience in public construction operations, pricing and contracting, including scope development and estimating/price proposal development.
• High level analytical skills and problem-solving capabilities, and the ability to effectively manage several projects simultaneously in development and in the field during construction.
• Excellent customer service and communication skills, strong interpersonal and team building skills, flexibility, strategic thinking, problem-solving skills, goal-driven, client-obsessed, ability to deliver results, meets client and corporate deadlines, time management skills, self-motivated, works well independently and in a group dynamic.
• Proficient with Microsoft Office products, including Word, Excel, PowerBi, ability to develop and generate custom tracking documents and reports.
• Background in construction documentation and administration preferred, but not required.
• Experience with Job Order Contracting or IDIQ preferred, but not required.
• Comprehensive understanding of various public procurement and project delivery methods and requirements.

Qualifications

• Professionalism and dedication to construction industry best practices.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Knowledge of public sector procurement and project delivery methods.

Skills

• Construction knowledge and experience.
• Project management and procurement skills.
• Software proficiency (Gordian’s construction data and software).
• Effective communication and interpersonal skills.
• Problem-solving and analytical skills.
• Customer service and relationship management skills.

Benefits

• Medical, dental, vision, life, and LTD insurance.
• HSA (Health Savings Account).
• 401(k) retirement plan.

Pay

The salary range for this position (in local currency) is 76,700.00 - 128,100.00.

Schedule

Full-time position with 50-70% travel within the assigned geographic area (WA and OR).