Construction Account Manager (Washington)

About the role

Gordian is seeking an Account Manager based in Washington state. The ideal candidate will demonstrate professionalism, construction knowledge, and expertise in delivering results through Gordian’s construction data and software.

Primary Responsibilities

• Prepare and maintain schedules of detailed activities to accomplish procurement objectives within a specified time period for clients.
• Implement and adhere to project procedures from project identification, assisting in the development and review of project scope of work, proposal review, ensuring contract compliance, through notice to proceed, and construction execution.
• Train contractors in Gordian software, client procedures, and assist in client contract bidding.
• Communicate clearly and effectively with clients and internal team members to ensure projects are completed on time and on budget.
• Manage multiple accounts; develop positive working relationships with all customers.
• Drive client retention, renewals, upsells, and client satisfaction.
• Work closely with Project Managers and Account Managers on day-to-day operational processes including contract renewals, preparing and maintaining schedules to accomplish procurement objectives, troubleshooting, providing software training to client and contractor staff.
• Collaborate with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals yearly.
• Provide input on new processes and workflow as needed.
• Focus on ensuring superior customer service levels, operational excellence, and strategic insight.
• Partner with construction management firms to promote consistency and develop standards and procedures.
• Work closely with Finance on billing setup and invoicing.
• Participate in Budget development and management, revenue forecasting.
• Work with Sales and Business Operations team to develop annual program usage and benchmark report.
• Monitor and follow through on all construction/project related activities to ensure work adequately reflects clients' needs and is executed in a continuous, prompt manner within the project budget.
• Review contractors' requests for changes and, if appropriate, initiate job order supplementals.
• Interact with owner representatives, contractors, and facility end-users to minimize project concerns.
• Experience reviewing contractor's daily inspection reports, summarizing, and reporting on construction progress weekly to upper management.

Experience Required

• Bachelor’s degree in engineering, Architecture, Construction Management, or a related field, or comparable work experience.
• 5+ years of construction procurement, construction management, project management, or general contracting related experience in both facilities and road construction preferred.
• Extensive knowledge and experience in public construction operations, pricing and contracting, including scope development and estimating/price proposal development.
• High level analytical skills and problem-solving capabilities, and the ability to effectively manage several projects simultaneously in development and in the field during construction.
• Excellent customer service and communication skills, strong interpersonal and team building skills, flexibility, strategic thinking, problem solving skills, goal driven, client obsessed, ability to deliver results, meets client and corporate deadlines, time management skills, self-motivated, works well independently and in a group dynamic.
• Proficient with Microsoft Office products, including Word, Excel, PowerBi, ability to develop and generate custom tracking documents and reports.
• Background in construction documentation and administration preferred, but not required.
• Job Order Contracting or IDIQ experience is preferred, but not required.
• Comprehensive understanding of various public procurement and project delivery methods and requirements.

Qualifications

• Professionalism and construction knowledge.
• Expertise in Gordian’s construction data and software.
• Strong communication and interpersonal skills.
• Ability to manage multiple projects simultaneously.
• Knowledge of public construction operations, pricing, and contracting.
• Experience with Microsoft Office products.
• Construction documentation and administration background.
• Job Order Contracting or IDIQ experience.
• Understanding of public procurement and project delivery methods.

Skills

• Project management.
• Construction procurement.
• Public construction operations.
• Scope development and estimating.
• Price proposal development.
• Customer service and communication.
• Problem-solving and analytical skills.
• Team building and collaboration.
• Software training and implementation.
• Financial management and budgeting.
• Contract management and compliance.
• Construction documentation and administration.
• Job Order Contracting or IDIQ experience.
• Public procurement and project delivery methods.

Benefits

We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan. We are an equal opportunity employer and proud to provide reasonable accommodations for applicants with disabilities.

Pay

The salary range for this position (in local currency) is 76,700.00 - 128,100.00. This position is also eligible for bonus as part of the total compensation package.

Schedule

Travel 50-70% within assigned geographic area (WA and OR).