Conference Services Manager

Job Duties And Responsibilities

• Sets example through professional, friendly attitude towards clients and associates, timely response to clients and associates and observance of sales office standards
• Captures and coordinates conference rooms and event spaces and coordinates services for groups and organizations holding meetings, conventions and other events at the hotel
• Organizes banquet or catering services, reserves audio-visual equipment and plans any changes to the configuration of the event space
• Meets with representatives of groups and organizations to discuss what they have in mind for their meeting or special event
• Signs contractual agreements and keeps records of all communications in writing
• Meets with the heads of other departments in the hotel to coordinate any planned events
• Maintains events and addresses unexpected problems as they arise to make sure that the functions go as planned
• Provides pricing and guidance recommendations to clients with approval by the Director of F&B or Chef as needed
• Drives customer loyalty to grow share of the account by delivering service excellence throughout each customer experience
• Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures
• Executes and supports the operational aspects of business booked (generating resumes, BEO's, and customer correspondence)
• Works with sales managers to ensure understanding of sales strategy and effective implementation of the strategies for each segment to help upsell and maintain client loyalty

Requirements

• Minimum of High School education, post-high school education preferred
• Minimum of 3 years in progressive hotel sales with leadership responsibilities

Qualifications

• Strong analytical skills relative to impact on hotel revenues
• Ability to communicate effectively verbally and in writing
• Strong understanding of revenue management principles
• Knowledgeable about technical and managerial applications of Outlook, PMS, CRES, Microsoft Office and all other appropriate PC applications
• Proven call quality scores
• Able to provide constructive feedback and coach agents on proper selling techniques as required
• Effective listening skills
• Able to clearly communicate ideas and information using both verbal and written channels
• Analytical approach to problem solving
• Ability to manage time well and be flexible
• Able to work nights, overnights, and weekends

Benefits

• Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy
• Specific compensation and benefit details will be discussed during the interview process

Pay

$43,000 - $50,000

Schedule

Night shifts, weekends, and holidays may be required