Conference Services Manager

Sodexo is hiring a Conference Services Manager for a growing life sciences account in Boston, MA. You'll run all events and conferences, helping clients plan and set up seamless experiences.

About the role

Step into a role where innovation meets execution, leading the charge in delivering seamless, high-impact audiovisual and technical experiences for events and meetings. You'll collaborate with cross-functional teams, ensure top-tier service delivery, and bring technical visions to life in a fast-paced, client-focused environment. Accountable for managing people, setting direction, and deploying resources; typically responsible for performance evaluation, pay reviews, and hire/fire decisions. Results are primarily achieved through the work of others and depend on the manager's ability to influence and negotiate with parts of the organization. Progression within the career band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. Accountable for business, functional, or operational areas, processes, or programs, which may include dotted-line or matrixed management.

Responsibilities

• Manage all aspects of events and conferences, including catering, AV, BEOs, and room bookings using CaterTrax or similar systems
• Handle events with up to 1,000 guests
• Lead and mentor a team of AV professionals to deliver exceptional service and support
• Ensure optimal performance and upkeep of all audiovisual systems across one or multiple sites
• Collaborate directly with clients and stakeholders to bring their event visions to life
• Maintain and troubleshoot complex AV systems to ensure flawless execution of events
• Work with clients and stakeholders to understand needs and deliver tailored solutions
• Organize every detail from setup to wrap-up with a proactive mindset

Requirements

• Experience managing audiovisual operations, including video, audio, and live broadcast systems in a fast-paced environment
• Background in leading technical teams, with the ability to coach, support, and drive high performance
• Comfort working in a fast-paced events and catering environment, managing multiple priorities and ambiguity
• Associate’s degree or equivalent experience
• 2 years of management experience
• 1 year of related experience

Benefits

• Medical, Dental, and Vision Care
• Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities
• Tuition Reimbursement

Pay

$67,405 – $98,000 per year

Schedule

Monday–Friday