Conference Services Manager

About the role

Serves as primary liaison between clients and venue operations teams, overseeing the planning, coordination, and execution of meetings, conferences, and special events.

Responsibilities

• Serves as the primary contact throughout the event lifecycle, coordinating all event logistics, including room set ups, audiovisual requirements, catering, transportation, signage, and special accommodations for seamless event execution.
• Develops and manage Banquet Event Orders (BEOs), event timelines, and room diagrams to ensure successful event execution.
• Collaborate with internal departments, including Sales, Facilities, IT, Security, Operations, as well as external vendors to coordinate event requirements, allocate resources, and ensure successful event execution and operational efficiency.
• Conducts post-event evaluations, gather client feedback, and recommend process improvements to enhance future event experiences.
• Completes and maintains accurate event documentation, including BEOs, invoices, work orders, vendor agreements, event recaps, and reports.
• Ensures event spaces, furnishings, and equipment are clean, organized, well-maintained and event-ready through routing inspections, while restoring spaces to their original layout and condition when not in use.
• Oversees inventory management of event equipment and supplies, including regular inventories and organized storage practices.

Requirements

• Associate degree (A.S.) in Food Service or Hospitality or related field and at least two years’ experience in managing company food and beverage catering; or the equivalent combination of education and experience.
• Valid Driver's License (Class C), car insurance and reliable automobile required.
• While performing the duties of this job, the team member is regularly (more than 2/3 of the day) required to stand/walk throughout the space. The team member frequently (1/3 to 2/3 of the day) is required to use hands to finger, handle, feel, talk, and hear. The team member is occasionally (less than 1/3 of the day) required to lift and/or move up to 50 pounds and push/pull 100 pounds. Specific vision abilities required by this job include close vision. Occasional local travel is required.