Conference Services Manager

About the role

The Four Seasons Resorts Lāna’i is seeking a Conference Services Manager who excels in delivering exceptional service and managing group meetings, conferences, and special events. This role requires a strong background in event coordination and excellent communication skills.

Responsibilities

• Manage client event planning and execution, including proposals, booking details, upselling opportunities, event documentation, and billing
• Cook up seamless operations and successful event delivery by coordinating event logistics with Sales, Banquets, Front Office, Culinary, and Guest Services teams
• Maintain knowledge of hotel facilities, meeting spaces, and operational capabilities to support group business and special events
• Control labor and operating expenses through scheduling, budgeting, inventory management, and cost-control initiatives
• Participate in operational and client planning meetings while fostering clear communication and collaboration across departments
• Recruit, train, coach, and develop Catering team members, ensuring service excellence and adherence to company standards

Requirements

Work authorization required in the United States. Successful candidates must possess three years or more experience in a leadership position within Conferences Services. Must be able to stand for extended periods, lift up to 40lbs, and push/pull as needed during shifts. A Hawaii Driver’s Abstract is required for this role.

Qualifications

Passion for excellence, enthusiasm, and the ability to embody the Golden Rule in interactions. Knowledge of hotel facilities, meeting spaces, and operational capabilities. Leadership and communication skills are essential.

Skills

Exceptional organizational and problem-solving skills, attention to detail, and the ability to manage multiple tasks simultaneously. Proficiency in Microsoft Office Suite and familiarity with event management software.

Benefits

Salary range: $70k-$78k
100% employer contributed medical, dental, and vision benefits
Competitive wages and other benefits (Retirement Plan, Wellness Credit, Travel Credit)
Paid time off and holiday pay
Inclusive and diverse employee engagement & recognition events all year-round
Complimentary stays and exclusive discounts at Four Seasons Worldwide
Complimentary employee meals & dry cleaning for employee uniforms
Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
Comprehensive learning and development programs to help you master your craft
Energizing employee culture where you are encouraged to be your true self!