CONFERENCE SERVICES MANAGER

Flik Hospitality Group Salary: $62000 - $64000 / year What Makes FLIK Click What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions. We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish. Job Summary We manage Wells Fargo corporate conference centers within their large administrative buildings. The team manages collaborative, meeting, and event space in 13 markets across the United States. This is an internal client facing role that provides the opportunity to combine your passion for delivering a high level of service, with excellent people skills, and an enthusiasm for getting issues resolved quickly to enhance the on-site experience for employees and clients. Key Responsibilities: Effectively manage day-to-day site operations of 2 conference centers with a staff of 4 Conference CoordinatorsKeep open communication with Area Manager and Contract Manager, ask questions, and escalate issues with staff or at the siteManage and assign daily duties of Connections staff (i.e. event setups/teardowns, room flips, customer check-in, etc.)Act as lead contact and support for executive level meetings/eventsAct as primary Connections support assisting in the planning and logistical coordination for all high-level, large-scale eventsReview monthly operational metrics, actively identify and share opportunities to increase utilization, raise customer service scores, lower cancellation rates and unfilled requestsBuild Connections business and increase space utilization by understanding local lines of business drivers and needs; build relationships with key partners in marketEstablish and maintain close working relationships with cross functional partnersDeliver a consistent, outstanding customer service experience alwaysOversee and audit reservation requests and process in reservation systemsKnowledgeable on all Connections site information; able to answer questions and/or research information regarding specific Connections locations, in addition to their specific siteAdjudicates reservation conflicts (e.g. two groups arrive for same space on the same day) and resolve to find alternate space as needed; modify reservations as needed and/or requestedOversee room setups; assuring room configurations are correct, ready 30 minutes prior to event startKnowledgeable to provide technical support for in-room AV equipment (i.e. laptop connection, digital display, video/audio conference etc.)Maintain staff by recruiting, selecting, orienting and training employees and developing and making sure employees that report to you meet performance expectationsSupervise and support Connections Project Coordinators in areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising and rewarding performance and retentionMonitor employee productivity and provide constructive feedback and coachingHost weekly team meetings with all staff as well as bi-weekly one on ones with each direct reportOrganize the workflow and ensure that employees understand their job duties and delegated tasksEnsure that work environment is safe, secure and healthy Minimum Qualifications: Outstanding customer service skillsSuperior verbal and written communication skills, especially customer friendly communicationsMust be comfortable speaking in front of an audienceHigh proficiency with Microsoft Office product suite (i.e. Excel, Word, PowerPoint, Outlook)Ability to manage teams, work independently, prioritize effectively and make decisionsAbility to adapt quickly to change and maintain a flexible approach when providing customer supportAble to work a flexible schedule to include evening and weekend hours Preferred Skills 2+ years supervisory experience (managing teams)Ability to navigate virtual meeting platforms i.e. Zoom and MS TeamsCatering or other food service-related experienceCommunications, Event Planning or Hospitality background Apply to Flik today! Flik is a member of Compass Group USA Click here to Learn More about the Compass Story Associates At Flik Hospitality Are Offered Many Fantastic Benefits. MedicalDentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by site/state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Paid Parental LeavePersonal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Applications are accepted on an ongoing basis. Flik maintains a drug-free workplace. Req ID: 1579918 Flik Hospitality Group JEANNE M LANE [[req_classification]]