Conference Services Manager
About the role
Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards- Best Places to Work, This is R/A ! As a Conference Services Manager, you will lead the guest experience for a premier corporate dining and conference environment, ensuring seamless, high-touch service for executive-level clients and guests.
Responsibilities
- Plans, evaluates, organizes, and directs the activities of the Conference Planning Managers, Audio Visual Manager, and Administrative Assistant, and oversees the activities of Conference Services Operation through the individuals mentioned above.
- Ensures that department personnel are following all procedures, policies, and guidelines, as established by Company Conference Center management.
- Responsible for anticipating needs, forecasting results, analyzing, and arranging work processes for personnel in the department.
- Establishes and maintains rapport with outside purveyors who provide services for the Hotel and its guests through the Conference Services Department.
- Forecasts department revenues (package revenue, audio visual, room rental, business center, and Conference Management), payroll, and meeting covers (CMP/MMP/DMP and a la carte) on an annual/quarterly/monthly basis.
Requirements
- Bachelor’s degree and a minimum of five years of conference or catering event management experience.
- Experience in Event Catering Management experience.
- Previous experience as a Hotel Director of Conference Services preferred.
- Superior quantitative, oral, and written communications and problem-solving/strategizing skills.
- Experience with EMS ideal.
- Excellent overall computer skills with advanced knowledge of Excel and PowerPoint.
- Proactive mindset to anticipate and support changes in our business.
- Conformity to the highest standards of personal integrity and ethical behavior.
- Exceptional customer service abilities.
Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration, or related field.
- Minimum of five years of conference or catering event management experience.
- Experience in Event Catering Management experience.
- Previous experience as a Hotel Director of Conference Services preferred.
- Superior quantitative, oral, and written communications and problem-solving/strategizing skills.
- Experience with EMS ideal.
- Excellent overall computer skills with advanced knowledge of Excel and PowerPoint.
- Proactive mindset to anticipate and support changes in our business.
- Conformity to the highest standards of personal integrity and ethical behavior.
- Exceptional customer service abilities.
Skills
- Strong organizational and leadership skills.
- Ability to manage multiple projects simultaneously.
- Excellent interpersonal and communication skills.
- Proficient in Microsoft Office Suite.
- Ability to work independently and as part of a team.
- Knowledge of hotel operations and conference services.
Benefits
- Medical.
- Dental.
- Vision.
- Life Insurance/AD.
- Disability Insurance.
- Retail Plan.
- Paid Time Off.
- Holiday Time Off (varies by site/state).
- Associate Shopping Program.
- Health and Wellness Programs.
- Discount Marketplace.
- Identity Theft Protection.
- Pet Insurance.
- Commuter Benefits.
- Employee Assistance Program.
- Flexible Spending Accounts (FSAs).
- Paid Parental Leave.
- Personal Leave.
Pay
$75,000/Yr. - $87,500/Yr.
Schedule
Full-time
Contact Information
Submit resume to: https://jobs.compassgroupcareers.com/job-invite/1534003/
Equal Opportunity Employer
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.