Conference Services Manager

Key Responsibilities

• Champion Camelback’s service culture by modeling and reinforcing the 4 Keys: Warmth, Personalization, Awareness, and Proactivity in all team interactions and guest engagements.
• Serve as the primary point of contact for clients following the turnover from the Sales team through event completion.
• Cover all aspects of group meetings, conferences, and special events from initial turnover through final billing.
• Review sales contracts with clients during the turnover process to confirm event details, expectations, and timelines.
• Build and maintain strong relationships with clients, ensuring exceptional service throughout the planning process.
• Accurately communicate all event specifications and operational requirements to resort departments to ensure seamless execution.
• Maintain complete and detailed records of all client communications, event updates, and changes within Delphi.
• Manage guest room blocks, suite allocations, contracted rates, concessions, and pickup in partnership with the Group Reservations team, making adjustments as needed.
• Prepare, coordinate, and monitor guest amenity requests, obtaining necessary approvals and confirming timely delivery.
• Attend weekly Sales, Group Pickup, and other operational meetings to review upcoming business and event needs.
• Verify client billing information, payment methods, credit arrangements, and estimated charges throughout the planning process.
• Review master account charges during events, resolve discrepancies promptly, and audit final invoices before presentation to clients.
• Monitor event timelines and planning deadlines while maximizing resort revenue through the release of unused meeting space when appropriate.
• Identify opportunities to enhance the client experience through thoughtful upselling of resort services and amenities.
• Prepare, distribute, and maintain accurate Banquet Event Orders (BEOs), Group Resumes, and related event documentation approximately 12–15 days prior to arrival.
• Partner closely with Banquet Operations, Culinary, Audio Visual, Housekeeping, Front Office, and other departments to ensure flawless event execution.
• Lead weekly Banquet Event Order (BEO) meetings with operational leaders to review upcoming events and communicate key details.
• Conduct pre-conference and post-conference meetings with clients to review expectations, event outcomes, and opportunities for continuous improvement.
• Cover event load-in, setup, production, and breakdown as required.
• Ensure meeting rooms, event venues, and public spaces are properly prepared, maintained, and presentation-ready throughout each event.
• Follow up with clients after departure by sending thank-you correspondence and addressing any service recovery opportunities in a timely and professional manner.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown as required.
• Cover coordination and oversight of event load-in, setup, production, and breakdown