Concierge - Heartline

About the role

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

Job Description

Heartline has an immediate opening for an experienced Concierge! Our team members are high performers that care about customer service and exceed expectations. The Concierge plays a critical role in our success. Organizes, coordinates, and implements various resident services and programs and acts as an information source for and help to residents related to local market resources.

Responsibilities

• Greets prospects and residents as they enter the office/leasing area and ensure the comforts of prospects and visitors while they wait to speak with a team member.
• Answers phone calls, routes all calls to the appropriate team member.
• Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival.
• Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning.
• Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors.
• Manages and coordinates the loading dock and/or elevator schedule for move-ins and move-outs.
• Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 hours.
• Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the community.
• Affords assistance with scheduling, planning, and organizing resident activities and programs.

Requirements

• Excellent customer service and someone who can interact with a diverse group of people.
• Professional in dress & communication skills.
• Strong organizational skills with high attention to detail.
• Knowledge about the neighborhood to assist residents and guests.
• Proficiency in using computers, internet, and basic software.

Qualifications

• High school diploma or equivalent.
• At least 2 years of relevant experience in a customer service or hospitality field.
• Experience working in a fast-paced environment.
• Ability to work independently and as part of a team.

Skills

• Customer service skills.
• Organizational skills.
• Attention to detail.
• Communication skills.
• Knowledge of the local area.
• Computer skills.

Benefits

• Housing discounts of up to 40% at Greystar communities.
• Cell phone allowance.
• Monthly bonus incentives.
• Robust benefits and perks package.