Concierge

Main Job Tasks and Responsibilities

• Greet residents, visitors, and staff in a welcoming, professional manner.
• Answer internal/external telephone calls promptly and professionally.
• Gather information, answer questions or requests, and/or channel to the appropriate destination.
• Properly understand and apply safety, security, and emergency procedures to ensure the well-being of both residents and staff.
• Monitor and direct those who enter and exit the building and follow check in and out procedures.
• Become familiar with all residents of the community, and communicate positively with them daily.
• Update resident roster daily, collect daily resident charges (meal tickets, general store charges, etc.), and respond to questions and concerns.
• Provide administrative and clerical support to Department Heads, Business Office Manager, and Executive Director as directed by the Business Office Manager.
• Keep front desk organized, neat, and clean and provide light housekeeping duties.
• Assist with all other duties as assigned by the Business Office Manager.

Competencies

• Strong Communication Skills – Clearly and accurately provides pertinent information to individuals in verbal and/or written form. Accurately conveys information in a way that engages the audience and helps them understand and retain the message.
• Customer Focused – Dedicated to meeting and exceeding the needs of the customer by establishing and maintaining effective relationships as well as gaining trust and respect of customers.
• Organization – Has the ability to arrange and utilize resources effectively and efficiently to get work activities accomplished. Does not lose track of tasks or responsibilities, and can be counted on to always follow up.
• Empathetic and Compassionate – Genuinely cares about people, and is concerned with their well-being. Sympathetic to the plight of those less-fortunate. Has the ability to understand and feel what others are thinking/feeling.