Concierge

Facility: Heartland Nursing and Rehabilitation Center, Boynton Beach, FL – Full-Time position

About the role

Join our team as the welcoming face of Heartland Nursing and Rehabilitation Center. In this vital role, you will create a warm, supportive, and seamless experience for Residents and their families from admission through discharge.

Responsibilities

• Partner with the Admissions Department to coordinate new admissions and communicate equipment needs (beds, oxygen, etc.) to nursing staff
• Prepare rooms for incoming Residents by ensuring:
  • Previous belongings are packed and removed
  • Terminal cleaning is completed
  • Beds are made and call bells, lights, and TVs are functioning properly
• Assemble and deliver welcome baskets for new Residents
• Greet and escort Residents from the lobby to their rooms, creating a positive first impression
• Build meaningful relationships with Residents and families by providing ongoing support and assistance
• Respond to call bells within scope and notify nursing staff when additional care is needed
• Address Resident concerns and complaints in accordance with the grievance process
• Assist with room transitions, including short-term rehabilitation to long-term care
• Complete Concierge follow-up documentation within 48 hours of admission and prior to discharge
• Provide facility tours during off-hours or when Admissions staff are unavailable
• Submit daily progress reports to leadership, identifying trends or concerns
• Coordinate with laundry services for the return of stored belongings
• Prepare and distribute discharge gift bags
• Monitor and coordinate Resident smoking schedules
• Attend in-service trainings, Resident Council meetings, and required staff meetings
• Perform additional duties as assigned by the Administrator

Requirements

• Prior customer service experience required
• Experience in a Skilled Nursing Facility (SNF), Rehabilitation setting, or Assisted Living Facility (ALF) preferred
• Excellent communication and interpersonal skills
• Strong organizational skills with the ability to multitask in a fast-paced environment
• Compassionate, professional demeanor with a commitment to exceptional service

Benefits

• Comprehensive Medical and Dental Insurance
• Generous Paid Time Off (PTO)
• 401(k) Retirement Plan
• Employee Recognition Programs
• Supportive, team-oriented work environment
• Company perks and employee discounts

Pay

Up to $20/hour