Computer Operator I - New Jersey

About the role

IGT is seeking a Computer Operator I to join our Tier One Contact Center within our Network Operations Center (NOC). This team provides 24/7/365 support for gaming systems, infrastructure, and Wide Area Progressive networks across North America and globally.

Responsibilities

• Monitor and report on Wide Area Progressive system and game-level activity and issues
• Process jackpot transactions and coordinate payments with casino partners
• Receive, triage, troubleshoot, and escalate gaming and casino system issues as needed
• Provide phone-based support to internal and external customers
• Utilize multiple applications and systems to manage data, transactions, and service requests
• Follow established controls, processes, and remediation procedures to resolve operational issues
• Collapse follow-up activities with Field Services teams
• Maintain accurate documentation and system records
• Support teammates and contribute to a collaborative team environment
• Communicate professionally and effectively with customers, partners, and internal stakeholders

Requirements

• High school diploma or equivalent
• Must be at least 21 years of age
• Ability to obtain and maintain required gaming licenses and gaming cards
• Experience using Microsoft Office applications, including Word and Excel
• Strong computer literacy and ability to learn new systems quickly
• Excellent attention to detail and problem-solving skills
• Strong organizational, communication, and customer service abilities
• Reliable attendance and ability to work independently
• Availability to work overnight shifts, weekends, and holidays as scheduled

Preferred Qualifications

• Previous experience in a customer service, call center, service desk, operations, or technical support environment
• Gaming industry experience
• Experience with SAP, Salesforce, Adobe, DocuSign, ACD systems, or similar applications
• Ability to type 35+ WPM
• Bilingual English/Spanish skills

Benefits

Keys to Success: Thrives in a fast-paced, 24/7 operational environment; Demonstrates accountability, reliability, and strong attendance; Remains calm and focused while handling multiple priorities and systems simultaneously; Communicates clearly and professionally with customers and team members; Learns new applications, processes, and procedures quickly; Maintains accuracy while processing high-visibility transactions and issue resolution activities; Collaborates effectively with peers, supervisors, and cross-functional teams.

Pay

The starting compensation range is $30,060 - $43,715 USD, with flexibility to adjust higher or lower based on the full scope of qualifications.

Schedule

This is a full-time, fully onsite graveyard shift position supporting a 24/7/365 operation.