Computer Operator I
About the role
UF Information Technology (UFIT) is currently seeking an entry-level Computer Operator I to join Infrastructure and Communication Technology, Single Operations Center, a unit within UFIT.
UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator. Infrastructure and Communication Technology (ICT) is a division of UF Information Technology that manages the UF Data Center and delivers hosted server, storage, virtualization, database, email, and related systems, in addition to connecting the University of Florida campuses to the world via high-speed data, video, Wi-Fi, telecommunications, and VoIP services. This unit also monitors and escalates issues faced with the university batch processes.
Responsibilities
- Monitor and escalate the status and operations of computing and networking systems and provided services for UFIT, including Florida Lambda Rail
- Actively monitor and address service requests around key processes/jobs that may require modification or notification according to instructions
- Assist UF Help Desk customers after hours (as needed)
- Respond correctly to abnormal conditions and notify on-call support
- Follow written and oral instructions for resolving abnormal conditions
- Provide 24 hours/day, 365 days/year coverage via shifts
Minimum Requirements
- Associate’s degree; or a high school diploma or equivalent and two years of relevant experience
- Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience
Preferred Qualifications
- Familiar with Infrastructure and Communication Technology data center systems and facilities
- Familiar with Infrastructure and Communication Technology internal procedures
- Awareness of current standards and trends in IT and emerging technology