Computer Operator I

Under the direct supervision of the Section Leader

• operates Book Master passport printers
• knowledge of current travel document issuance software
• basic understanding of other Department of State specified software
• computer operating systems
• ability to operate personalization printing equipment
• ability to conduct quality control checks of printed passports
• ability to follow approved document sequencing procedures
• understands and complies with all internal control regulations
• maintain control and accountability of all travel documents received and returned
• initialize and monitor Book Master and travel card printers during print operations
• load books into input hoppers
• activate workloads
• clear minor printer jams
• remove books from output hoppers
• review printed passports for printing and data errors and quality
• complete and maintain daily, weekly, and monthly production tracking and other reports
• complete and maintain performance reports to ensure maximum utilization of printers
• follow all OSHA safety protocols and standards
• monitor and operate dual computer consoles in accordance with operating instructions
• perform pre operation activities on one or more Book Master printers
• train others in proper operations of printers and printing of passport books and/or travel cards
• ensure production standards are maintained
• effectively communicate with Systems Administrators and GET Technicians via MS Teams and in person to resolve issues and coordinate maintenance of printers

Required Qualifications

• Proven ability to operate complex computer software systems and/or machinery
• Moderate knowledge of MS Excel and computer systems, switching between screens
• Good hand eye coordination
• Able to remain flexible and adapt under pressure in stressful situations and follow instructions and established procedures
• Able to perform repetitive tasks while maintaining a high level of accuracy
• Able to lift 35 lbs., stand, reach, twist, stack, move/stack boxes, and read
• Able to multi task while paying attention to detail and accuracy
• Able to effectively and politely interface with colleagues and DOS personnel both verbally and in writing

Education/Experience

• High School diploma or equivalent
• 4 years of proven moderate computer usage

Desired Qualifications/Non-Essential Skills

• Knowledge and understanding of the laws, rules and regulations pertaining to eligibility for and issuance of a U.S. Passport