Computer Operator I

Responsibilities

• Provides basic level monitoring, processing, troubleshooting, support, and escalation for operating equipment in a 24/365 technical environment.
• Demonstrates a relentless commitment to meeting and exceeding customers' expectations while also reducing the risks and costs of providing services.
• Performs basic level troubleshooting of systems and servers related to host systems, middleware, applications, and existing tools according to established procedures.
• Accurately executes, validates, and recovers defined processes in the operational checklists to ensure that all draw processing, day-end processing, system balancing, file system maintenance, report/file transfers and deliveries, messaging and jackpot details, system locations/configurations, and internal/external customer requests are completed.
• Appropriately coordinates, executes, validates, tracks, follows up on, and escalates requests according to established guidelines.
• Adheres to service level agreements by following established SLA performance requirements.
• Adheres to IT best practices by following established performance and audit requirements.
• Participates in individual professional development by completing assigned development plan, participating in mentoring activities, tracking and reporting of development, and communicating career path goals and objectives.
• Answers incoming field service calls and assists in managing trouble tickets for technicians.

Qualifications

• Two-year technical college degree/certificate or comparable experience.
• One to two years experience in related technical support or call center environment preferred.
• Must be able to monitor and troubleshoot multiple technologies.
• Able to navigate through Linux and Windows operating systems to perform basic tasks.
• Basic knowledge of Microsoft Office applications including Outlook, Excel, Word, etc.

Skills

• Builds strong relationships both internally and externally.
• Exhibits professional and customer appropriate communications (written and verbal).
• Demonstrates knowledge and techniques in dealing with difficult or demanding customers.
• Organizes and prioritizes work efficiently.
• Demonstrates effective technical writing skills and present information in a professional and engaging manner.
• Completes work in a thorough, accurate, and timely manner with attention to detail.
• Demonstrates initiative and self-motivation.
• Displays sound business judgement and exhibits common sense.

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

Pay

The estimated starting compensation range for this role is $13.99/hr – $23.80/hr. The actual pay offered may be higher or lower.

Schedule

#US-ONSITE

Benefits

• 401(k) Savings Plan with Company contributions
• Health, dental, and vision insurance
• Life, accident, and disability insurance
• Tuition reimbursement
• Paid time off
• Wellness programs
• Identity theft insurance