Computer Operator I

Responsibilities

• Provide entry to intermediate level monitoring and support for operating equipment for one or more jurisdictions, ensuring flawless operations 24/7.
• Conduct intermediate level analysis of systems and servers pertaining to host systems, middleware, applications, and existing tools.
• Monitor logical security through the use of established tools and procedures.
• Gain hands-on experience in identifying and resolving network technology issues associated with IP network devices and backbone transports.
• Effectively carry out, verify, and restore predefined processes in the operational checklists to guarantee the successful completion of draw processing, day-end processing, system balancing, file system maintenance, change requests, report/file transfers and deliveries, messaging and jackpot details, system locations/configurations, and internal/external customer requests.
• Coincide, carry out, verify, monitor, follow up on, and address internal and external customer requests in accordance with established guidelines.
• Submit recommendations to create and maintain operational procedures and checklists.

  Qualifications

  • A two-year college degree or zero to two years of experience.
  • Demonstrates a relentless commitment to meeting and exceeding customers' expectations while also achieving the goal of reducing the risks and costs of providing services.
  • Able to performs entry level troubleshooting of systems and servers related to host systems, middleware, applications, and existing tools according to established procedures under supervision.
  • Performs entry level network monitoring and troubleshooting by confirming tool set availability, using tools for verification of services, and detecting, reporting, escalating, and documenting anomalies according to established procedures.
  • Must have some basic knowledge of multiple operating systems and applications (network, system, and servers) in order to perform entry level troubleshooting of systems and servers related to host systems, middleware, applications, and existing tools according to established procedures with minimal supervision.

    Benefits

    • Medical benefits available from day one of employment.
    • Three weeks of paid vacation per year, with prorated accrual for the first year.
    • 401 (k) with employer match and 100% vesting from day one.
    • Company-paid parental leave, life insurance, short-term disability, and long-term disability.
    • Gym membership reimbursement, free identity theft protection, and tuition reimbursement.