Comprehensive Project Manager

About the role

Project Managers manage contents claims from inventory creation through the delivery of the evaluated contents report. They travel to the loss location to physically inspect and document the damaged items, coordinating with local vendors for mitigation/pack out and cleaning and restoration as needed. Project Managers may also work with insureds remotely to reconstruct their contents inventory.

Responsibilities

• Travel to loss locations throughout the U.S. to create physical inventories of damaged contents, often in difficult conditions (i.e., fire damaged homes without heat/electricity)
• Correspond with adjusters, insureds and other points of contact to coordinate claim documentation and damage assessment, via email and phone
• Correspond with teammates regarding scheduling, travel expenses, and project coordination / updates, via email, phone and MS Teams
• Oversee the valuation process including identifying high value items for special processing
• Track and log time and expenses daily for both billing and utilization purposes
• Update tasks within our Contents Express system and follow detailed process flows
• Cross-reference large volumes of supporting documents (receipts, prior appraisals and photographs) to match to damaged items
• Merge information as needed
• Review completed contents valuation inventories for accuracy, deliver reports to adjuster, and follow up on adjuster questions
• Proactively manage up to 20+ claims in various stages of the process, maintaining timely communication and claim momentum even when traveling or onsite

Requirements

• Frequent travel, both local and overnight, up to 60% of the time, often on short notice
• Ability to physically inspect damaged contents, including maneuvering heavy contents in tight storage spaces and itemizing contents in homes without heat or electricity, for up to 8 hours a day
• Experience working in the insurance industry or around a high-end property industry such as interior design, art, or fashion and/or equivalent education in the relevant areas
• Experience in leadership and/or project management is a plus

Qualifications

• The successful candidate will exemplify professionalism, have excellent written and verbal communication skills, and be a team player
• Extremely detail-oriented and possess excellent problem-solving and organizational skills
• Ability to sit for multiple hours at a time and to remain alert and focused for multiple hours a day at a computer keyboard
• Excellent MS Office (including Excel), Outlook, and computer skills
• Bachelor's or Graduate Studies in Business, Art, Art History, Fashion, Interior Design or related field desired

Skills

• Strong organizational and time management skills
• Proficiency in MS Office Suite
• Ability to work independently and as part of a team
• Physical stamina and ability to work in challenging environments

Benefits

• Comprehensive benefits package
• Professional development opportunities
• Flexible work schedule
• Work-life balance

Pay

Competitive salary commensurate with experience

Schedule

Flexible work schedule with occasional travel required