Compliance Coordinator

About the role

We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community. The Compliance Coordinator will be working in a team environment providing support to other departments and working closely with the Community Manager. They provide a valuable service to our homeowners while preserving and enhancing property standards.

Responsibilities

• Providing education, materials, information and assistance to new and existing homeowners
• Performing compliance checks and documenting, photographing and recording violations
• Issuing violations with specific reference to property maintenance and aesthetics
• Tracking and coordinating the fine process
• Reviewing architectural requests and making sure they are submitted correctly
• Responding to resident phone calls and emails in a professional way
• Submitting work orders to maintenance staff and vendors when necessary
• Receiving and processing assessment payments
• Processing weekly debit card transactions and deposits
• Greeting residents, guests, and vendors upon entering the association office

Requirements

• Experience with HOA operations preferred
• Professional and adaptable, demonstrate good time management and have demonstrated an ability to maintain the confidentiality of business matters
• Self-motivated, dependable, organized, and efficient with excellent problem-solving skills
• Computer skills that include a strong working knowledge of MS Office programs such as Outlook, Word and Excel
• Ability to communicate effectively orally and in writing, and have high attention to detail
• Have an excellent telephone manner, with a commitment to the highest customer service possible
• Must have a valid driver’s license in the state of employment and a personal vehicle with current liability insurance – standard mileage reimbursement provided
• Flexibility to work after hours on occasion to attend meetings
• Must pass a pre-employment drug screen and background check

Physical requirements

• Mobility: Ability to walk the grounds long distances in various weather conditions
• Lifting and Carrying: Occasionally lifting and carrying supplies or equipment up to 25 pounds
• Extended Sitting or Standing: Capability to sit or stand for extended periods during meetings or events
• Manual Dexterity: Skills in using technology, including computers and mobile devices
• Driving: Ability to operate vehicle to perform certain job functions

Benefits

• Comprehensive benefits package including medical, dental, and vision
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs, including Employee Assistance Program and Calm Health
• Optional benefits including short- and long-term disability, life insurance, and pet insurance