Complaints Coordinator

About the role

Working with Customer Service, Sales, Product Development, and other department personnel, the Complaint Coordinator initiates complaint documentation and complaint investigations. The Complaint Coordinator also reviews complaint information for completeness and accuracy. The Complaint Coordinator helps facilitate analysis of returned devices, reviews Device History Records (DHR) and previous complaint records, performs trend analysis on data collected, and documents all results. The Complaint Coordinator must be an excellent communicator with good verbal and written communication skills and possess good interpersonal, analytic, and reasoning skills.

Responsibilities

• Initiates complaint handling and returned device evaluations by making entries into the complaint handling system and log
• Starts complaint investigations and documenting results
• Hel