Coordinator

About the role

Join a fast-paced operational team supporting sensitive case management work with a strong focus on accuracy, confidentiality, and process excellence. This hybrid role is ideal for someone who enjoys high-volume, detail-oriented work and takes pride in keeping records complete, clear, and ready for the next step.

Responsibilities

• Create and document cases in a case management system using information received through designated intake channels.
• Review incoming details for completeness, accuracy, and consistency, and flag issues that need clarification or escalation.
• Prepare cases for investigator assignment by organizing supporting information and ensuring records are ready for review.
• Accurately capture allegations, apply required classifications, and follow established tiering criteria.
• Maintain data integrity by following documented procedures, quality standards, and service-level expectations.
• Handle confidential and sensitive information with professionalism and discretion.
• Support additional operational tasks as needed based on training, business priorities, and workload capacity.
• Contribute to timely case processing and strong quality outcomes through consistent attention to detail.

Skills

• Experience in a high-volume, process-driven environment such as case management, intake, records processing, claims, tickets, or investigations support.
• Strong ability to enter, review, and maintain detailed information in a system accurately.
• Experience checking records or documentation for missing, unclear, inconsistent, or incorrect information.
• Ability to follow procedures, classification rules, and quality standards closely.
• Clear written communication skills and the ability to turn source information into accurate case records.
• Strong organization, prioritization, and time management skills for managing a detailed workload.
• Good judgment in recognizing when information should be escalated for additional review.
• Ability to protect confidential employee, investigation, HR, or business information.

Preferred Skills

• Background supporting HR, employee relations, ethics/compliance, workplace concerns, or investigations-related work.
• Experience using EthicsPoint or another case management, compliance, HR, or investigations platform.
• Familiarity with case intake, case creation, allegation classification, or triage processes.
• Comfort adapting to changing procedures, priorities, and workflows.
• Collaborative mindset and a commitment to delivering reliable, high-quality work.