Coordinator

About the role

Marshalls, part of TJX Companies, is seeking team members who will deliver a highly satisfied customer experience, uphold operational, merchandise, and loss‑prevention standards, and maintain a clean and organized store environment. Employees may be cross‑trained to work in multiple areas to support business needs and are expected to embody a positive store culture.

Responsibilities

• Deliver a highly satisfied customer experience by engaging and interacting with all customers.
• Adhere to all operational, merchandise, and loss‑prevention standards.
• Cross‑train in multiple store areas to support business needs.
• Model established customer‑experience practices with internal and external customers.
• Support and embody a positive store culture through honesty, integrity, and respect.
• Accurately ring customer purchases/returns and count change according to established procedures.
• Promote credit and loyalty programs.
• Maintain and uphold merchandising philosophy and follow established merchandising procedures and standards.
• Process and prepare merchandise for the sales floor following company procedures and standards.
• Initiate and participate in store recovery throughout the day.
• Maintain organizational, cleanliness, and recovery standards for the sales floor and assist with overall store cleanliness.
• Provide and accept recognition and constructive feedback.
• Adhere to all labor laws, policies, and procedures.
• Support and participate in store shrink‑reduction goals and programs.
• Participate in safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Requirements

• Excellent customer service skills.
• Ability to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capability to multi‑task.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Capability to lift heavy objects with or without reasonable accommodation.
• Effective teamwork with peers and supervisors.
• Retail customer experience preferred.

Benefits

• Associate discount
• Employee Assistance Program (EAP)
• Smoking cessation support
• Bereavement assistance
• 401(k) associate contributions
• Child care & cell phone discounts
• Pet & legal insurance
• Credit union membership
• Referral bonuses
• 401(k) match (for eligible employees)
• Medical, dental, and vision coverage (for eligible employees)
• Health Savings Account (HSA)
• Health Care Flexible Spending Account (FSA)
• Life insurance
• Short‑ and long‑term disability
• Paid parental leave
• Paid holidays, vacation, and sick leave
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance

Pay

This position has a starting pay range of $13.50 to $14.00 per hour. Actual starting pay is determined by factors such as relevant skills, qualifications, and experience.