Community Standards Coordinator

About the Role

Are you passionate about making a difference in the community? At Reston Association (RA), we’re committed to enhancing the quality of life for Reston residents through outstanding programs, exceptional services, and dedicated stewardship of the community’s natural and recreational resources. As the community's steward, RA is responsible for maintaining the quality of life in Reston, chiefly by caring for and administering the community's most precious asset - its real property. At RA, our people are at the heart of everything we do. We are actively seeking a Community Standards Coordinator to join our team!

The primary function of this position is to support the design review process and enhance the member experience through clear communication, efficient administration, and consistent application of Association standards. This position plays an integral role in promoting understanding of and compliance with the Association’s covenants, bylaws, procedures, design guidelines, and community standards. This role supports the consistent administration of the design review process and advances the Association’s mission of delivering an informed, transparent, and well-coordinated member experience.

This position is located on-site at our Reston headquarters: 12001 Sunrise Valley Drive, Reston, VA 20191.

Responsibilities

• Evaluate and process Design Review applications, verifying completeness, scheduling reviews, and distributing board decisions.
• Support Design Review Board meetings by coordinating logistics, drafting meeting minutes, and maintaining accurate records within SharePoint and other systems.
• Analyze design guidelines, draft recommended decisions, and serve as a primary point of contact for non-residential and commercial members.
• Conduct estoppel inspections and maintain accurate records.
• Ensure adherence to policies, procedures, and organizational standards while supporting overall departmental and Association needs.
• Collaborate with Compliance and Outreach teams to ensure alignment in communication, education, issue resolution, and follow-through.

Qualifications

• Associate or Bachelor’s degree in a related field, or an equivalent combination of education and 2–4 years of relevant experience.
• Advanced degree or coursework in Planning, Architecture, or related field preferred.
• Approximately three (3) years of experience in community association management, architectural/design review, covenant administration, planning, code compliance, or a related field (recent graduates may be considered).
• Professional certification such as Certified Manager for Community Associations (CMCA), Association Management Specialist (AMS), Professional Community Association Manager (PCAM) or similar is preferred.

Skills

• Strong customer service, communication, and interpersonal skills.
• Ability to interpret policies, procedures, guidelines, and technical standards.
• Strong research, analytical, and organizational skills with attention to detail and the ability to manage multiple priorities and deadlines.
• Proficiency in Microsoft Office (Outlook, Word, Excel, Access, Teams) and Zoom.
• Ability to work independently, exercise sound judgment, and adapt in a fast-paced, member-focused environment.
• Strong technical writing skills, including the ability to translate complex information into clear, user-friendly communication.
• Ability to collaborate effectively within a team environment.
• Knowledge of architectural components and the ability to read and interpret site plans, elevations, and photometric studies.

Working Conditions

• Ability to work in a typical office environment with a quiet noise level.
• Flexibility to perform occasional fieldwork in varying weather conditions.
• Flexibility to adjust schedule as needed, including availability to attend evening meetings.

Benefits

• Medical, dental, and vision insurance
• Medical and Dependent Care FSA
• Employer paid life insurance
• Employer paid short-term and long-term disability coverage
• 401(k)-retirement plan with company match
• Generous paid time off and federal holidays
• Employee Assistance Program (EAP)
• Optional Legal Resources, Critical Illness, and Accident insurance
• Free recreation passes for seasonal employees and their dependents
• Discounted fees for all Recreation Programs and Camp Programs
• Discounts in the RA Tennis and Pickleball Pro Shop
• Free electric car charging on-site

Compensation

At RA, base salary serves as just one element of our comprehensive total rewards package. The salary range provided reflects the full scope of potential base compensation, but factors such as relevant experience, skills, and qualifications will play a crucial role in determining the final offer.