Community Health Navigator

About the role

At Reema Health, we believe in a personalized, community-based approach to care. Our Community Health Navigators, or Community Guides, build genuine relationships with members to guide them toward better health outcomes.

Responsibilities

• Conduct phone and in-person outreach to enroll members in Reema's care model
• Manage a caseload of 80-120 members, covering for absent colleagues during workload spikes
• Assess member needs, including social determinants of health, to build a member-centered care plan
• Support members in achieving their health goals, addressing barriers with empathy and follow-through
• Coordinate referrals and support appointment scheduling and attendance
• Maintain professional boundaries and confidentiality; consult the multidisciplinary team on complex situations
• Document all member interactions and care plans in the Reema App
• Represent Reema Well with integrity and respect, building relationships with community resources

Requirements

• 1+ years of direct experience with the population/community served, or equivalent bachelor's degree in a relevant field
• Experience with crisis planning, case management, and professional boundaries in community-based work
• Relationship-building, community resource knowledge, and health system navigation
• Comfort working as part of a multidisciplinary team

Qualifications

• 18 years of age or older
• Available to work Monday–Friday during core business hours
• If field-based: Valid driver's license, insurance, and reliable transportation
• Passes a pre-employment drug screening and background check
• Complies with federal, state, and local regulations regarding patient confidentiality and HIPAA
• Uses technology-based tools and systems daily
• Lifts and carries up to 25 lbs occasionally

Benefits

• Competitive salary package
• Medical, dental, and vision insurance
• HSA and FSA options
• 401(k) retirement savings with company match
• Employee assistance program
• Technology stipend
• Mileage reimbursement
• Accrued paid time off
• Paid family and medical leave