Community Health Navigator

About the role

At Reema Health, we believe a personalized, community-based approach to care makes it easier for anyone to get what they need to improve their lives. We believe a relationship with a real person, someone who listens, meets members where they are, and understands the community's resources, can ease those burdens. As a Community Health Navigator, or as we internally refer to as a Community Guide, you'll build genuine relationships with members while actively guiding them towards greater engagement in their own healthcare.

Responsibilities

• Conduct phone and in-person outreach and enroll members in Reema's care model
• Build and manage a caseload (80-120 members), providing coverage for other Guides during absences or workload spikes
• Assess member needs, including social determinants of health, to build a member-centered care plan
• Support members toward their goals, helping them understand why a health activity matters, work through hesitation with empathy, and follow through to completion
• Coordinate referrals and support appointment scheduling and attendance
• Independently organize and prioritize your workload to hit monthly goals and daily metrics
• Proactively engage with members using a comprehensive mix of outreach channels, including phone, text, email, and in-person visits
• Connect members to community and health resources, including transporting or accompanying them as needed
• Maintain professional boundaries and confidentiality; consult the multidisciplinary team on complex situations
• Document all member work thoroughly and on time in the Reema App, including keeping care plans current
• Comply with HIPAA and protected health information confidentiality standards
• Represent Reema Well Work independently and collaboratively in a fast-paced startup — see frequent change as an opportunity, not a barrier
• Serve members with dignity and respect; build and maintain relationships with community resources

Requirements

• 18 years of age or older
• Available to work Monday–Friday during core business hours
• [If field-based:] Valid driver's license, insurance, and reliable transportation
• Offers contingent upon passing a pre-employment drug screening and background check
• Comply with federal, state, and local regulations regarding patient confidentiality and HIPAA
• Use technology-based tools and systems daily
• Lift and carry up to 25 lbs occasionally

Qualifications

• Bachelor's degree in Social Work, Human Services, Psychology, Health Sciences, or related field (or equivalent direct experience)
• 1+ years of direct experience with the population/community served, or equivalent
• Experience with crisis planning, case management, and professional boundaries in community-based work
• Relationship-building, community resource knowledge, and health system navigation
• Comfort working as part of a multidisciplinary team