Community Health Navigator

Job Summary

At Reema Health, we believe in a personalized, community-based approach to care. We seek a Community Health Navigator (Community Guide) to build genuine relationships with members, guide them towards better healthcare, and connect them with community and health resources.

About the Role

You'll work independently and collaboratively in a fast-paced startup environment, seeing frequent change as an opportunity to grow and innovate. Roles evolve quickly, and we look for individuals who embrace fluidity.

Responsibilities

• Conduct phone and in-person outreach to enroll members in Reema's care model
• Manage a caseload of 80-120 members, covering for other guides when needed
• Assess member needs and build a member-centered care plan
• Help members understand the importance of health activities and overcome barriers
• Coordinate referrals and support appointment scheduling and attendance
• Maintain professional boundaries and confidentiality; consult the multidisciplinary team on complex situations
• Document all member work thoroughly and on time in the Reema App
• Represent Reema well and serve members with dignity and respect

Requirements

• 18 years of age or older
• Available to work Monday–Friday during core business hours
• (If field-based:) Valid driver's license, insurance, and reliable transportation
• Pass a pre-employment drug screening and background check
• Comply with federal, state, and local regulations regarding patient confidentiality and HIPAA
• Use technology-based tools and systems daily
• Lift and carry up to 25 lbs occasionally

Qualifications

• Solutions-oriented, able to find paths forward when faced with barriers
• Strong communication skills, both verbal and written
• Tech literate, comfortable learning and troubleshooting new tools
• Motivated to work independently and self-start
• Collaborative, dedicated to fostering team connection in a remote environment