Community Health Navigator

Location: Dallas/Fort Worth, TX area · FLSA Status: Exempt · Job Status: Full Time · Work Model: Remote/Field Based

About the Role

At Reema Health, we believe a personalized, community-based approach to care makes it easier for anyone to get what they need to improve their lives. We believe a relationship with a real person—someone who listens, meets members where they are, and understands the community's resources—can ease those burdens. As a Community Health Navigator (internally referred to as a Community Guide), you'll build genuine relationships with members while actively guiding them toward greater engagement in their own healthcare. This purposeful work partners with members to address social barriers so each can accomplish health activities that improve their wellbeing. You’ll work through Reema's technology platform daily to reach members, schedule visits, and document your work. As a growing startup, roles evolve quickly; we look for Community Guides who embrace fluidity as an opportunity to grow and innovate.

Responsibilities

• Conduct phone and in-person outreach and enroll members in Reema's care model
• Build and manage a caseload (80-120 members), providing coverage for other Guides during absences or workload spikes
• Assess member needs, including social determinants of health, to build a member-centered care plan
• Establish trusting relationships and reliably follow through in a timely, appropriate manner
• Help members understand why a health activity matters, work through hesitation with empathy, and follow through to completion
• Help members steadily overcome barriers to care, with visible progress every month before the program ends
• Coordinate referrals and support appointment scheduling and attendance
• Independently organize and prioritize your workload to hit monthly goals and daily metrics
• Proactively engage with members using a comprehensive mix of outreach channels, including phone, text, email, and in-person visits
• Connect members to community and health resources, including transporting or accompanying them as needed
• Maintain professional boundaries and confidentiality; consult the multidisciplinary team on complex situations
• Document all member work thoroughly and on time in the Reema App, including keeping care plans current
• Comply with HIPAA and protected health information confidentiality standards
• Work independently and collaboratively in a fast-paced startup—see frequent change as an opportunity, not a barrier
• Serve members with dignity and respect; build and maintain relationships with community resources
• Job responsibilities may grow and change as business needs evolve

Requirements

• Solutions-oriented—finds or improvises a path forward when a member hits a barrier, rather than just flagging it and waiting
• Strong verbal and written communication skills, including the ability to effectively describe your problem and what you need
• Tech literacy—comfortable learning and troubleshooting new tools on the fly, on both mobile and desktop
• Self-motivated enough to stay productive on a remote caseload without regular oversight
• Dedicated to fostering team connection in a remote environment, including participation in occasional required in-person team meetings
• 18 years of age or older
• Available to work Monday–Friday during core business hours
• Valid driver’s license, insurance, and reliable transportation (if field-based)
• Offers contingent upon passing a pre-employment drug screening and background check
• Comply with federal, state, and local regulations regarding patient confidentiality and HIPAA
• Use technology-based tools and systems daily
• Lift and carry up to 25 lbs occasionally

Qualifications

• 1+ years of direct experience with the population/community served, or equivalent
• Bachelor’s degree in Social Work, Human Services, Psychology, Health Sciences, or related field (or equivalent direct experience)
• Experience with crisis planning, case management, and professional boundaries in community-based work
• Relationship-building, community resource knowledge, and health system navigation
• Comfort working as part of a multidisciplinary team

This Role Might Not Be for You If…

• You need a predictable routine—priorities here shift with member needs and a growing company
• You’d rather follow a checklist than find a path that doesn’t exist yet
• You feel more comfortable with digital tools that remain static, rather than environments that require regular adaptation to new features
• You need regular in-person check-ins to stay motivated and on task
• You struggle to hear "no" or if sharing others’ pain makes it hard for you to keep going. This is emotionally demanding work. You will sit with people through real hardship, hear stories that are heavy to carry, and face rejection more than once

Benefits

• Competitive Salary Package
• Medical, Dental, and Vision Insurance
• HSA and FSA Options
• 401(k) Retirement Savings with Company Match
• Employee Assistance Program
• Technology Stipend
• Mileage Reimbursement
• Accrued Paid Time Off
• Paid Family and Medical Leave

Pay

The pay range for this role is $50,000 - $56,000 USD per year (Dallas, TX).

Schedule

• Monday–Friday during core business hours with occasional evenings and/or weekends
• 25–50% travel required within a 30-mile community service area