Community Health Navigator

Responsibilities

• Support community members with resource navigation, provide referrals, and follow-up as individual participant needs require.
• Support program participants with healthcare navigation and advocacy including but not limited to: appointment scheduling, navigating social barriers to healthcare (e.g., transportation, childcare), building health literacy, and communicating any barriers to providers and support teams.
• Support program participants with non-medical resource navigation and advocacy including but not limited to social needs related to: housing, food, parenting, employment, finance, justice, immigration, education, and language.
• Provide application, enrollment, and navigation support for public benefits and eligibility-related programming.
• Maintain up to date records of participant support efforts, submitting relevant progress notes and data into relevant tracking systems according to IPH policies and procedures and professional best practice.
• Provide chronic disease management support.
• In area specialization and appropriate credentialing, provide screenings, disease management education, and referrals.
• Collaborate with providers, specialists, and community-based health organizations to address short- and long-term disease management goals.
• Develop and maintain strong partnerships with community-based organizations, neighborhood groups, churches, schools, and other entities that support the community.
• Represent the IPH at select community-based events and activities, as determined in collaboration with IPH leaders.
• Conduct community outreach to promote Creighton, IPH, and the Highlander and any related efforts.
• Support the daily operations of Creighton at Highlander space.
• Maintain a clean and welcoming physical space.
• Greet and welcome visitors who come into the Highlander space.
• Ensure all materials are properly stored and secure.
• Work with Creighton student volunteers, including training and role modeling the characteristics of culturally sensitive services.
• Contribute to development and maintenance of the navigator data intake structure, to support quality assurance and improvement efforts.

Qualifications

• A high school diploma or equivalent.
• 1-3 years' experience in health promotion, social services navigation, or benefits enrollment.
• Very familiar with the North Omaha geographic service area, with proven positive relationships with community agencies and populations.
• Comfort in adapting to needs and expectations of a wide range of stakeholders from the university and the community.
• Effective communication skills with diverse stakeholders.

Additional Qualifications That Are Strongly Preferred

• Community Health Worker (CHW) certification.
• Bilingual (Karen, Spanish, Arabic, Somali, or other population languages).
• Experience building trusted relationships in diverse communities, and with community-based organizations.
• A deep understanding of community needs and existing health disparities locally and nationally in order to partner in developing sustainable solutions.

Licenses/Certifications

• Community Health Worker (CHW) certification preferred.
• Other position-specific trainings may be required after hire (e.g., blood pressure screening, health insurance enrollment, etc.).