Community Health & Housing Navigator

About the role

The Community Health & Housing Navigator provides social, behavioral, and resource support to clients navigating the health care and social service systems. This position works primarily with shelter residents and those recently moved into housing.

Responsibilities

• Finds and engages with shelter residents and recent housing recipients to assess risks, eligibility for services, and provide referral information.
• Communicates with clients in-person, by phone, electronically, or by mail, documenting all encounters, referrals, and follow-up in the SIMS database.
• Tracks client progress towards identified outcomes with community agencies and assists in obtaining necessary services for risk reduction.
• Maintains knowledge of available community-based resources and programs to assist in meeting client needs.
• Makes appointments for clients with minimum monthly visits, assisting with health and service appointments as needed.
• Affords support and resources to prevent future evictions and accompanies clients to appointments as needed.
• Coordinates group recreational activities for shelter residents and alumni, connects current and former residents with peer-to-peer agencies, and follows through on QA assurance activities.
• Provides educational activities such as community resources, health education, social support, and daily living skills to motivate and promote health knowledge, self-sufficiency, and self-care.
• Identifies project inefficiencies and collaboratively solves problems, maintains skill and competence levels through department/staff meetings, Community of Practice meetings, and continuous training, and maintains confidentiality of client-related information.

Requirements

• Two years of college required in a related field; bachelor’s degree preferred.
• Peer Support Specialist or Community Health Worker certifications preferred; willing to obtain if not already certified.
• Minimum one year working or volunteering in human services, healthcare, community outreach, health education, or related direct service.

Qualifications

• Willingness to work with diverse populations.
• Strong interpersonal and communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• Knowledge of local community resources and services.
• Basic computer skills including proficiency in Microsoft Office applications.

Skills

• Excellent communication and interpersonal skills.
• Ability to build rapport and trust with clients.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Basic computer skills including proficiency in Microsoft Office applications.

Benefits

The Salvation Army offers a competitive benefits package including health insurance, retirement savings plan, paid time off, and more.

Pay

The starting salary range for this position is $20.00 - $25.00 per hour.

Schedule

The Community Health & Housing Navigator position is full-time, with flexible hours to accommodate client needs.