Community Health Navigator

About the role

Community Health Navigators will provide hands-on assistance to address identified unmet health-related social needs. Individuals will be identified within target populations and assigned to a Navigator who will provide hands-on assistance to identify and meet social needs. Navigators will screen individuals for both social and medical needs including but not limited to food insecurity, utility needs, housing instability/quality, interpersonal violence, and transportation needs. This position will work hand-in-hand with other care team members to implement the program and help individuals address their social needs with community service organizations and resources that exist in the local area.

Responsibilities

• Conduct personal interviews with individuals and conduct screenings
• Create and implement action plans with each individual assigned to their case load
• Provide in-depth assessment and care coordination follow-up with the individuals they are serving until their needs are resolved or their defined engagement period ends
• Document and track individual level navigation activities and outcomes including encounters, contact attempts and preparation of person-centered action plans
• Collect data and report said data
• Use a Community Referral Software platform to make referrals to needed resources
• Make home visits and be out in the community to offer a personal touch to the individuals served to win trust and successfully obtain needed services
• Record and report all interactions within a documentation system

Qualifications

• Bachelor's degree in healthcare-related field such as social work or public health preferred, or an Associate's degree with four years' experience preferred, neither are required
• In lieu of a degree, individual must have experience in working with individuals and communities to assist in linking to services, supporting resource attainment, and addressing health equity and social determinant insecurities
• Experience in healthcare is preferred, but not required

Skills & preferred experience

• Skills and experience to understand what low-income patients are going through and help them with difficult times
• It is preferrable if the Navigator is a long-time resident of the community they will serve
• Prior experience as an outreach worker is a plus

Licenses and certifications

• Valid and active driver's license
• Valid and active CHW certification preferred, not required

Schedule

• Shift: Variable
• On Call: No
• Weekends: Rotating/weekend variation as needed
• Shift Details: 8a-5p

Location

Abingdon, VA — Ballad Health Corporate