Community Director - Lease Up

About the role

Axis Residential is a forward-thinking property management organization, part of Inland Group – a vertically integrated real estate developer, contractor, and operator of multifamily and senior housing communities. Collectively, we have set ourselves apart as an industry leader who genuinely cares for the well-being and success of our people while creating an environment of meaningful community for our residents. Our success is a result of our team and culture– we take a relational and entrepreneurial approach to business and our team members are authentic, curious, natural leaders who value the greater team. We love what we do, and we are committed to excellence in our work.

Responsibilities

• Build a strong rapport with residents, prospects, Portfolio Manager, and on-site team.
• Manage, lead, develop, and motivate a high-performing office team.
• Create and maintain a community culture focused on enhancing residents' way of life while providing excellent customer service and a supportive home environment.
• Provide continual training and performance evaluation of associates.
• Support community by participating in resident-led events and activities.
• Participate in sales programs and leasing activities while building strong rapport with current and prospective residents.
• Establish and maintain the best possible occupancy and revenue potential of the apartment community.
• Manage daily operations of the property to achieve financial goals and budgets.
• Ensure the physical well-being and curb appeal of the community– including daily property inspections, ensuring units are in market-ready condition, etc.
• Keep an active gauge on local market conditions and availability; identify areas of improvement and make strategic recommendations.
• Maintain current records of liability insurance.
• Exercise sound judgment regarding property expenditures and ensure timely and accurate submission of all invoices.
• Take a proactive approach with vacancies by achieving timely unit turnover in partnership with maintenance supervisor and implement a marketing program that will pre-lease apartments.
• Ensure timely service and enforcement of evictions for non-payment of rent and violation of the community rules and regulations.
• Aid Portfolio Manager with various tasks as requested, including bid collection for annual budget preparation, financial variance reporting, etc.
• Comply with all company policies/procedures and Fair Housing Laws.

Requirements

• Professional, relationship-focused Community Director who can effectively carry out the daily operations of the community while leading a team and building rapport with residents.
• A team player who takes a “we over me” approach to building and sustaining relationships with others.
• Experience developing and leading a high-performing team.
• Determined, ambitious, and self-motivated.
• Prior multifamily property management experience strongly preferred.
• Understanding of financial statements, budgets, invoicing, etc.
• Excellent communication skills; must be proficient in speaking, reading, and writing in English.
• Strong computer skills, including MS Office, property management software (i.e., Yardi, On-Site), and CRM solutions.
• Willingness to work evenings and weekends as necessary.

Qualifications

• Sitting: 3-7 hours/day.
• Walking: 1-3 hours/day.
• Climbing: 0-3 hours/day, stairs.
• Lifting: 10-25 lbs occasionally.
• Endurance: light to moderate energy.
• Manual Dexterity: frequent fine motor skills.
• Near Vision: minimal near vision.
• Weather: work is primarily indoors in a temperature-controlled office environment with occasional exposure to outdoor weather conditions, including uneven and slippery surfaces.
• Noise: frequent exposure to typical office environment noise levels including conversational voice levels; infrequent exposure to high-volume office equipment (e.g., shredder).
• Pace of Work: great, multi-tasking/pressure paced environment.
• Driving: exposure to environmental and safety conditions related to operating a motor vehicle, including the possibility of bodily injury related to motor vehicle collisions.

Skills

• Effective communication skills.
• Leadership and team management skills.
• Financial management and budgeting skills.
• Property management software proficiency.
• Customer service and resident relations skills.

Benefits

Competitive pay, $34-$36 per hour (based on experience). Monthly bonus incentive. Annual performance review with potential merit increase. Medical, Dental, & Vision insurance - with 100% employer-paid monthly premiums for associates. Flexible Spending Accounts - for healthcare and dependent care. Disability, AD&D, and Life insurance. 401(k) with 3% company contribution. Accrued vacation time, sick pay, 12 paid holidays per calendar year, personal day, and paid volunteer day. Employee Assistance Program. Charitable giving program and community involvement.

Pay

$34-$36 per hour (based on experience)

Schedule

Great, multi-tasking/pressure-paced environment.