Community Director - Lease Up

About the role

The Community Director position at Affinity at Idaho Falls is a sales-focused and relational role within Axis Residential, a forward-thinking property management organization. The ideal candidate will manage the overall operations of the community, build strong relationships with residents and prospects, and maintain the maximum revenue potential of the property.

Responsibilities

• Build and maintain a community culture focused on enhancing residents' way of life while providing excellent customer service and a supportive home environment.
• Manage, lead, develop, and motivate a high-performing office team.
• Create and maintain a community culture focused on enhancing residents' way of life while providing excellent customer service and a supportive home environment.
• Provide continual training and performance evaluation of associates.
• Participate in resident-led events and activities.
• Build strong rapport with current and prospective residents.
• Establish and maintain the best possible occupancy and revenue potential of the apartment community.
• Manage daily operations of the property to achieve financial goals and budgets.
• Ensure the physical well-being and curb appeal of the community – including daily property inspections, ensuring units are in market-ready condition, etc.
• Keep an active gauge on local market conditions and availability; identify areas of improvement and make strategic recommendations.
• Maintain current records of liability insurance.
• Exercise sound judgment regarding property expenditures and ensure timely and accurate submission of all invoices.
• Achieve timely unit turnover in partnership with maintenance supervisor and implement a marketing program that will pre-lease apartments.
• Ensure timely service and enforcement of evictions for non-payment of rent and violation of the community rules and regulations.
• Assist Portfolio Manager with various tasks as requested, including bid collection for annual budget preparation, financial variance reporting, etc.
• Comply with all company policies/procedures and Fair Housing Laws.

Requirements

• Professional, relationship-focused Community Director with experience developing and leading a high-performing team.
• Determined, ambitious, and self-motivated.
• Prior multifamily property management experience strongly preferred.
• Understanding of financial statements, budgets, invoicing, etc.
• Excellent communication skills; proficient in speaking, reading, and writing in English.
• Strong computer skills, including MS Office, property management software (i.e., Yardi, On-Site), and CRM solutions.
• Willingness to work evenings and weekends as necessary.

Qualifications

• Sitting: 3-7 hours/day.
• Walking: 1-3 hours/day.
• Climbing: 0-3 hours/day, stairs.
• Lifting: 10-25 lbs. occasionally.
• Endurance: light to moderate energy.
• Manual Dexterity: frequent fine motor skills.
• Near Vision: minimal near vision.
• Noise: frequent exposure to typical office environment noise levels including conversational voice levels; infrequent exposure to high-volume office equipment (e.g., shredder).
• Pace of Work: great, multi-tasking/pressure paced environment.
• Driving: exposure to environmental and safety conditions related to operating a motor vehicle, including the possibility of bodily injury related to motor vehicle collisions.

Skills

• Effective communication and interpersonal skills.
• Leadership and team management skills.
• Financial management and budgeting skills.
• Property management software proficiency.
• Customer service and resident engagement skills.

Benefits

• Competitive pay (based on experience).
• Monthly bonus incentive.
• Annual performance review with potential merit increase.
• Medical, Dental, & Vision insurance - with 100% employer-paid monthly premiums.
• Flexible Spending Accounts - for healthcare and dependent care.
• Disability, AD&D, and Life insurance.
• 401(k) with 3% company contribution.
• Accrued vacation time, sick pay, 12 paid holidays per calendar year, personal day, and paid volunteer day.
• Employee Assistance Program.
• Charitable giving program and community involvement.