Community Care Manager

About the role

We’re looking for a dedicated Community Care Manager to join our team and help us continue delivering the level of care our patients and families deserve.

Responsibilities

• Verifies and documents eligibility for services.
• Conducts a thorough needs assessment and works with the patient to develop a comprehensive care plan based on the patient’s needs, strengths, and priorities.
• Provides extensive and intensive case management and follow-up services.
• Provides interventions and service coordination to eligible populations.
• Utilizes knowledge of federal, state and local resources to make appropriate referrals.
• Maintains current and accurate documentation of services.
• Works collaboratively with other Care Managers and SHMG leaders to coordinate services, integrate operations to the highest level possible and ensure seamless delivery of care and services.
• Establishes positive working relationships with all levels of management, physicians and staff.
• Attends meetings and serves on committees, as requested.
• Accepts responsibility for all aspects of job functions without blame, complaining, or procrastination.
• Sets up and maintains a secure electronic health record system.
• Maintains documentation and statistics on activities to comply with reporting requirements.
• Provides reports and statistical information, as requested.
• Adheres to HIPAA confidentiality regulations 100% of the time.
• Performs other duties as assigned.

Requirements

• Education, Training & Experience: Master’s degree in a qualifying field and 1 year of experience or Bachelor’s degree in a qualifying field and 2 years of experience, or CASAC and 2 years of experience.
• Preferred Qualifications: Previous Health Home Care Management experience highly preferred, Previous experience serving the behavioral health population preferred.
• Must be able to use Microsoft Outlook, Excel and other proprietary software.
• Must be able to pass background checks.
• Experience using Netsmart Care Manager Preferred.
• Knowledge of community resources.
• Excellent customer service skills.
• Able to work a flexible schedule.
• Proven experience engaging hard to serve populations.

Qualifications

• Must possess a valid driver’s license.
• Demonstrated ability to work both independently and as part of a team.
• Demonstrated ability to establish and maintain collaborative inter-agency relationships.
• Exceptional communication skills, both verbal and written.
• Ability to develop and maintain strong working relationships.
• Ability to influence others to work towards common goals.
• Strong facilitation skills and team-building skills.
• Ability to work collaboratively as part of a matrix leadership team at all levels of interaction within a highly complex organizational structure.
• Critical thinking skills – ability to manage in a fast paced, demanding environment with a sound thought process and composure.
• Sitting or extended periods of time at a computer terminal.
• Must be willing to travel within SHMG service area.

Benefits

We offer a comprehensive benefits package including medical, dental, retirement plans, tuition assistance, and wellness programs. Click here to view our complete benefits guide.

Pay

$23.76-$39.01/hr based on experience and qualifications.

Schedule

Day shift.

Contact

To learn more about this opportunity or to apply, click the 'apply' button to submit your resume and complete our online application. Applications are reviewed on a rolling basis—apply today and discover what makes Saratoga Hospital a special place to grow your career.