Community Administrative & Compliance Coordinator

Responsibilities

• Provide high-quality customer service to residents, board members, vendors, and guests via phone, email, and in person, serving as a primary point of contact for general inquiries
• Support administrative and financial operations by processing homeowner payments, assisting with accounts payable, managing mail, deliveries, and maintaining office supply inventory
• Conduct routine community inspections, document violations, issue and track compliance notices, and coordinate the violation and fine process in accordance with governing documents and company procedures
• Review architectural applications for completeness and assist in educating homeowners on community standards and compliance expectations
• Submit, track, and follow up on maintenance and vendor work orders while maintaining accurate compliance and administrative records
• Support resident and community engagement by greeting residents and guests professionally, participating in meetings or events, and acting as a liaison between residents, management, and vendors
• Attend committee and board meetings

Qualifications

• A high school diploma or equivalent required
• Prior experience in administrative support, customer service, or community/HOA operations preferred
• HOA or community management experience preferred but not required
• A valid driver’s license and reliable transportation required

Skills

• Strong organizational and time management skills with the ability to manage multiple priorities
• Professional, discreet, dependable, and self-motivated with strong problem-solving abilities
• Excellent verbal and written communication skills with a customer-service-oriented mindset
• A high attention to detail and accuracy
• Proficiency in Microsoft Office applications including Outlook, Word, and Excel

Physical Requirements

• Lifting: Ability to lift and carry up to 25 pounds
• Working Conditions: Primarily office-based with routine community inspections and resident interaction
• Manual Dexterity: Ability to use computers, phones, and standard office equipment
• Driving: Ability to operate a vehicle for job-related duties; MVR will be reviewed at time of hire and periodically thereafter

What We Offer

• Support Programs – Employee Assistance Program (EAP) and Calm Health
• As a part-time employee, you may be eligible to accrue paid sick leave in accordance with applicable state and local laws
• 401(k) with Company Match – Automatic enrollment with a 30% match on the first 10% of contributions
• Competitive pay, depending on experience
• Part-time, flexible schedule
• Most importantly, a caring team who is dedicated to your success!