Community Standards Coordinator

About the role

The Community Standards Coordinator supports the enforcement of the Association’s governing documents, including CC&Rs, Design Guidelines, Rules and Regulations, and applicable California Civil Code. Key responsibilities include enforcing policies, reviewing compliance, coordinating committees, and maintaining detailed records.

Responsibilities

• Support the fair, consistent, and professional enforcement of HOA governing documents, community rules, and architectural standards.
• Review, document, and track compliance violations from initiation through resolution.
• Process Architectural Review applications and maintain accurate records.
• Cookinate Compliance Committee and Architectural Review Committee meetings, including agenda preparation, posting requirements, and meeting minutes.
• Communicate with homeowners regarding compliance matters, architectural applications, violations, and policy interpretations.
• Maintain detailed databases and prepare reports related to compliance and architectural review activities.
• Assist with homeowner appeals while ensuring decisions are supported by documented facts and established policies.
• Collaborate with internal departments to resolve complex community standards issues.
• Recommend improvements to community standards processes and administrative procedures.
• Provide courteous, professional customer service while handling sensitive or challenging situations.

Requirements

• High school diploma or equivalent.
• Five or more years of administrative experience.
• Excellent verbal and written communication skills.
• Strong organizational and recordkeeping abilities.
• Outstanding customer service and conflict-resolution skills.
• Proficiency with Microsoft Office and database systems.
• Ability to interpret and consistently apply policies, procedures, and governing documents.
• Professionalism, sound judgment, discretion, and attention to detail.

Qualifications

• Experience working in a homeowners association, municipal code enforcement, compliance, or architectural review environment is highly desirable.

Benefits

Overview: Comprehensive benefits package including medical, dental, vision, retirement, EAP, and paid time off.

Pay

Salary range TBD.

Schedule

Hours vary based on department needs.