Residential Community Standards Coordinator

Brief Description Of Duties

• Coordinate and support the day-to-day administrative functions for the Associate Director of Residential Conduct and Community Standards.
• Assist with confidential files, scheduling, record keeping, and students will assist with conducting case review, investigation, and resolution within established guidelines.
• Communicate effectively with our diverse campus population, have strong organizational skills, multitask, and provide strong customer service.
• Communicate accurately and independently, have knowledge of student conduct adjudication, research issues, assess needs, prepare reports, and assist with resolving student conduct matters within established guidelines.
• Support the Residential Conduct & Community Standards Office by assisting students, parents, and families with policy-related questions, resources, and services for incoming, current, and former undergraduate and graduate students.
• Track and maintain operational resources, including office supplies, contact lists, and shared resources.
• Troubleshoot first-level problems/concerns presented by students, parents, faculty, staff, and other constituents.
• Respond to urgent emergencies involving students, parents, etc., and make appropriate referrals as necessary.
• Receive, process, and investigate referrals of alleged violations of the Code of Student Responsibility and assist with related review, documentation, and follow-up as directed.
• Render sanctions following the hearing results, as well as communication of decisions as needed and under the direction of supervisory staff.
• Review Incident Reports. Assist with conduct database management (i.e., running reports, conduct checks, hearing follow-up).
• Prepare sensitive and confidential files and records as requested; track all hearing officer paperwork submissions; ensure all paperwork is correct and in compliance.
• Track and log police reports into the Advocate Database and close out cases in the database when the matter is complete.
• Support staff in conducting research and collecting data, reviewing and summarizing assessments, and preparing reports, proposals, and other official documents.
• Aid in hall programming and social norming campaigns.
• Serve as a resource for campus and community partners such as the Counseling Center, Student Health Services, University Police, Financial Aid, etc.
• Provide appropriate follow-up in the context of the campus-wide Consult Assess Respond Educate (CARE) Team.
• Aid in preparing for training initiatives, workshops, and programs.
• Serve on departmental/divisional/University committees.
• Provide 24-hour support and direction to student staff, responding to and managing crisis situations as needed.

Required Qualifications

• Bachelor’s degree (foreign equivalent or higher).
• Two (2) years of full-time administrative experience (student experience may be considered).
• Experience in crisis management and/or student conduct.
• Experience working with a diverse population of faculty, staff, and/or community organizations.

Preferred Qualifications

• Master's degree (foreign equivalent or higher).
• Experience with the principles of student conduct, due process, and/or student engagement & development theories in a higher education context.
• Experience with data management and/or report generation.
• Experience in college/university setting.
• Experience with a conduct management system (Maxient, Advocate, etc).
• Experience with Microsoft Office Suite and/or Google applications.