Communications - Telecommunicator I/II/III/IV/V

City of Abilene, Texas · Greater Abilene Area · 6 days ago

OTHRFull-time

This position exercises no supervision.

Receive, evaluate, prioritize, and dispatch police, fire, and EMS units to emergency and non-emergency calls for service within assigned districts.
Maintain accurate radio logs, recordings and status control devices.
Receive and extract information of an emergency nature, including caller information, nature of emergency, location, and phone number.
Respond to complaints, requests for assistance, and inquiries from the public by referring callers to the appropriate division or department, or by providing accurate information directly.
Answer telephone requests from the public for information concerning City policies, procedures, and activities in a professional and courteous manner.
Input and retrieve a variety of public safety information using a computer terminal.
Perform entry, update, retrieval, and documentation from various files available via the NLETS/TLETS systems.
Use telecommunications systems to coordinate emergency calls and relay information and assistance requests involving other law enforcement agencies.
Aid in the training, mentoring, and evaluating new communications personnel, as assigned.
Operate and monitor office and communications equipment, including computer terminals, printers, radio consoles, and 24-hour communications recording systems.

Knowledge of: English usage, procedures, principles, and policies of police, fire, EMS, and City operations; customer service and public relations; and geographic knowledge of streets, landmarks, and service areas.
Skills to: operate a variety of communications equipment, type a minimum of 40 words per minute with accuracy, perform accurate computations, data entry, and tabulations, prioritize multiple tasks simultaneously, deliver exceptional customer service, learn, retain, and apply knowledge, and communicate clearly, concisely, and professionally.
Ability to: deliver exceptional customer service to citizens, coworkers, and partner agencies with professionalism and empathy; learn, retain, and apply geographic knowledge of streets, landmarks, and service areas; understand, interpret, and follow oral and written instructions and procedures; maintain confidentiality and safeguard sensitive law enforcement, fire, EMS, and personal information; provide life-saving instructions over the telephone, including CPR and first aid, by following Emergency Medical Dispatch procedures using software or reference guides; interact with City employees and the public tactfully and courteously; work under pressure, exercise good judgment, and make sound decisions in emergency situations, including de-escalation of upset citizens; and work varied and extended shifts, including nights, weekends, and holidays, as required by 24-hour operations.

Education/Training: A high school diploma or GED is required.
Licenses/Certificates: The ability to obtain a Telecommunicator Certification through the Texas Commission on Law Enforcement is required.
Experience: Previous experience in data entry is preferred.
Telecommunicator I: One year of service under Texas Commission on Law Enforcement (TCOLE), all required courses, and Basic Certification is required.
Telecommunicator II: Two years of service under Texas Commission on Law Enforcement (TCOLE), all required courses, and Intermediate Certification is required.
Telecommunicator III: Four years of service under Texas Commission on Law Enforcement (TCOLE), all required courses, and Advanced Certification is required.
Telecommunicator IV: Eight years of service under Texas Commission on Law Enforcement (TCOLE), all required courses, and Master Certification is required.

N/A

Hiring Min Rate: $22.51 USD
Hiring Max Rate: $34.09 USD

Varies based on 24-hour operations.

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