Communications Specialist (911 Dispatcher) - Part Time/On Call

Examples Of Work Performed

• Receives emergency calls made by telephone or radio and dispatches proper personnel and equipment.
• Receives calls for information and assistance and determines appropriate action.
• Greets people and answers requests for assistance.
• Receives messages and requests by phone or radio from field personnel and takes appropriate action.
• Prepares and maintains a variety of records and logs.
• Ensures that office supplies are ordered and properly stocked.
• Performs a variety of general clerical duties in support of assigned office activities.
• Issues permits.
• Calculates, receives, records, and processes payment for licenses, permits, and other fees.
• Enters data into computer, prints reports, and verifies accuracy of data.
• Maintains CCTV cameras and supports security of the Public Safety facility.
• Performs other related work as required.

Requirements

• Ability to gain the basic knowledge of the principles, procedures, and equipment used in law enforcement and firefighting.
• Ability to develop and exhibit knowledge of modern principles and practices of emergency dispatch.
• Must exhibit the ability to react quickly and calmly in emergencies.
• Ability to obtain NCIC certification.
• Ability to learn and utilize various computer software programs.
• Must have ability to develop and exhibit considerable knowledge of the geography of the City and County, including locations of streets and important buildings.
• Ability to read and interpret urban and rural area maps.
• Ability to think clearly and respond quickly, accurately, and calmly in emergency situations.
• Ability to speak the English language clearly and correctly with a courteous tone of voice.
• Must have the ability to clearly communicate.
• Ability to operate radio transmitting and receiving equipment using headset, manual switches, keyboard, video display monitor, and multiple pedal controls, while in a sitting position.
• Ability to develop a working knowledge of the rules and regulations of the City and the Public Safety Department.
• Must demonstrate the ability to use mature judgment and make correct decisions.
• Ability to record detailed descriptions and incidents quickly and accurately.
• Must be a self-starter, highly motivated, and committed to accomplishing tasks.
• Ability to develop and maintain effective working relationships with associates, employees of other Departments, representatives of outside agencies, and the public.