Part-Time 911 Dispatcher

JOB REQUIREMENTS

To provide dispatch services for law enforcement, emergency medical services, fire departments, and an emergency telephone answering point. This is a part-time position, scheduled as needed to fill vacations and open shifts. Schedules are generally known ahead of time, but there will also be need for short-notice call-ins. Part-time positions frequently transition into full-time roles if desired.

• Work involves radio communications (emergency and non-emergency) and telephone answering in the dispatch center for police, ambulance, and fire departments.
• Answer questions from the public and obtain sufficient information to make the appropriate emergency service dispatch request.
• Assign calls for service to field units.
• Maintain records of all incoming and outgoing calls from the communication center. Retrieve recorded audio files or data files.
• Communicate by radio, phone or text messages with field units and perform requested tasks.
• Perform emergency radio procedures in the event of radio operating difficulties.
• Provide update services for field units such as stolen articles, wanted persons, or informational broadcasts.
• Assign units by virtue of familiarity with the geographic layout of Bayfield County using reference points, road locations and emergency service boundaries.
• Process alarm reports (burglary, fire, etc.).
• Monitor courtroom and courthouse surveillance cameras.
• Enter, modify and cancel warrants. Enter stolen items and missing persons.
• Use the CAD and records management systems to record complaints and assign incident and call numbers.
• Handle routine requests for record checks from field units.
• Perform related work as directed or required by department personnel including taking messages for off-duty personnel.
• Perform any other tasks as assigned by supervisor.

OTHER EXPERIENCE AND QUALIFICATIONS

• Minimum of a high school diploma or GED
• Pass Drug Screen, Hearing Exam and Background Check
• Ability to communicate effectively, including written and oral communications
• Meet the requirements to become T.I.M.E. System certified
• Knowledge of modern office and clerical practices, procedures, and equipment
• Skill in the operation of a computer terminal and radio dispatch equipment
• Typing skills 40-50 words per minute

PHYSICAL REQUIREMENTS

• May require sitting in one location for extended periods of time.
• May require extensive keyboard entry.
• May require extended periods of time viewing multiple computer monitors.
• Ability to hear and distinguish various ring tones.
• May require occasional lifting of 30 pounds or less.
• Vision: Ability to read, interpret and understand Multiple Computer Screens At Program Resolution Levels
• Hearing Ability to simultaneously listen to a phone call while monitoring radio traffic on speaker.