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911 Dispatcher/Telecommunicator- (Full Time)

Outagamie County · Appleton, WI · 2 mo ago
Distribution$24k/yrFull-time

About the role

The Telecommunicator plays a crucial role in public safety within Outagamie County, working in partnership with community and other public service agencies to protect and serve the citizens of the county.

Responsibilities

  • Answers 911 emergency phone calls, dispatching appropriate police, fire, medical, or other emergency units.
  • Answers non-emergency calls, providing information to caller.
  • Accesses computerized information, retrieving and analyzing data and providing to staff.
  • Maintains radio contact with law enforcement, fire, and ambulance units within Outagamie County.
  • Operates the Time System and personal computer in a proficient manner to obtain driver information, vehicle registration, warrants, etc.; properly interprets records; provides information to officers.
  • Maintains and updates records, including all components of the 911 database.
  • Reports necessary maintenance and operational needs to appropriate personnel, following department guidelines.
  • Maintains regular and predictable attendance, works overtime/extra hours as required.

Requirements

  • High school diploma or GED equivalent.
  • Must be 18 years old or older.
  • Valid Wisconsin driver's license and maintain.

Preferred Skills

  • Telecommunicator Certification course desired.
  • Law, Fire, or EMS background desired.
  • Any combination of education or experience that provide knowledge, skills, and abilities to perform duties.
  • Knowledge of computer software applications.
  • Ability to maintain composure and exercise good judgment in emergency situations.
  • Demonstrated reliability in attendance and flexibility to work hours.
  • Ability to work semi independently and make sound decisions using good judgment.
  • Ability to type accurately.
  • Ability to multi task in a fast paced environment.
  • Knowledge of geographical area of Outagamie County and Fox Cities.

Benefits

OUTAGAMIE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER. OUTAGAMIE COUNTY OFFERS A COMPREHENSIVE AND HIGHLY COMPETITIVE BENEFITS PACKAGE TO ITS EMPLOYEES. LEVELS OF BENEFITS CAN VARY BASED ON EMPLOYMENT STATUS AND EMPLOYEE GROUP. Medical Coverage, Dental Coverage, Vision Coverage, Life Insurance, Short-Term Disability Insurance, Long-Term Disability Insurance, Deferred Compensation, Flexible Spending Account Plan, Employee Assistance Program, Paid Time Off, Employee and Family Clinic, Fitness Center, Pet Insurance, Values of Excellence (Recognition Program), Continuing Education.

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